Over the past week, users have reported serious issues with the AMD Radeon RX 7900 XTX MBA Reference Design graphics card, causing it to overheat and hit a temperature wall and throttle down. Although AMD’s initial response was that “everything is fine,” according to the latest official statement, AMD acknowledged the issue and asked affected users to contact the customer service team for after-sales service.
AMD said that the public Radeon RX 7900 XTX version of the overheating and frequency reduction problem is related to the radiator. Promise to provide solutions to affected users. Over the past week some users have reported a serious issue with the reference Radeon RX 7900 XTX ‘MBA’ graphics card that causes overheating and causes them to hit the temperature wall, which makes the reference card run at a lower clock speed.
After several days of investigation, while AMD is still determining the root cause of the stress and overheating issues, it has provided a statement confirming that the issues may be related to thermal design, which is what hardware experts such as Der8auer and Igor’s Lab noted. The problem.
AMD’s statement: “We are working hard to determine the root cause of the unexpected throttling that some people have experienced with AMD Radeon RX 7900 XTX graphics cards. Based on our observations so far, we believe this issue is related with the thermal solution, and it appears that it will only be sold in a limited number of graphics cards.”
“We are committed to resolving this issue for affected graphics cards. Customers experiencing this unexpected trigger should contact AMD Customer Service ( https://www.amd.com/en/support/contact- smart).”
AMD says the issue exists in certain batch numbers of Radeon RX 7900 XTX graphics cards, but it looks like the actual number of affected cards could be higher. Still, it should be in the 1,000 range estimated by Igor’s lab.
Igor spoke to some system builders/resellers who said that these issues have been present for weeks and have affected not just one batch but several batches (4-6).
Here are some descriptions from Igors Labs: “This issue has been present for over two weeks and has been communicated (internally) between AMD and resellers…how the issue will be communicated to end customers, no final decision. …AMD’s announcement was supposed to be made on January 3, 2023 at 6pm CET, but was postponed.”
“According to the hypothesis, the cause is the heat pipe… Several batches are affected. Currently, it is assumed that there are 4-6 batches and thousands of graphics cards. Only MBA cards get were affected. (Quoted from Electronics post ) We had to return over 300 graphics cards from Asus MBA, Sapphire MBA, PowerColor MBA, XFX MBA to a retailer / warehouse / wholesaler ….”
“End customers must contact the supplier or AMD customer service directly. Resellers and stores must send affected graphics cards to wholesalers and warehouses (quoted from email)”
There have also been reports that the problem started around 2-3 weeks after using an AMD Radeon RX 7900 XTX graphics card, so if this is true, there may be more cases soon.
The Radeon RX 7900 XTX MBA Reference Edition was one of the first designs to hit retail shelves, and many consumers bought them because they were the only ones available at MSRP. But now, those same graphics cards are being affected by worrisome and overheating issues, which could lead to a major recall.
