(BEIJING, June 6, 2023 PRNewswire=周年物利) In September 2021, a Beijing citizen called the city’s hotline and reported that there were no bus routes near a newly established school in the Beijing Economic and Technological Development Zone.
Two months after that, a new bus route was opened.
Beijing, the capital of China, a metropolis of more than 20 million people, has adopted a new approach to city management since 2019. Currently, Beijing cooperates with 49 state-owned enterprises and public service organizations to provide essential helpline services.
A total of 750 lines receive inquiries and complaints relating to public services from local residents 24 hours a day.
Geng Yu, Head of the Complaint Handling Reform Department, Beijing Municipal Government Administration Bureau, said, “Based on all the complaint calls received, we identify the most frequently reported problems or needs in the city and then act.” “Whether it’s about city governance or the services we provide to the people, we put people at the heart of our work,” he explained.
The methods that city managers adopt to address residents’ problems reveal a lot about the government’s thinking about city management and the way it treats people.
In China, there is a saying, “Jaeju Bokju – Water floats a boat, but it also capsizes it.” Chinese President Xi Jinping, who is also the General Secretary of the Central Committee of the Communist Party of China (CPC), once quoted this proverb to explain the relationship between the people and the CPC. In this case, the water refers to the people and the ship refers to the party leadership.
This means that for the CPC to gain people’s support, it must address the people’s demand well. This is why the CPC has taken serving the people wholeheartedly as its basic principle.
Xi urged that priority should be given to “solving issues that would cause the strongest public reaction and shake the foundations of party governance.”
In a report submitted to the 20th CPC National Congress (20th Party Congress) held in 2022, President Xi said, “Protect the fundamental interests of the people, promote welfare, and share the fruits of the people, by the people, and for the people .” “We must work harder to ensure that the benefits of modernization are distributed fairly to everyone,” he said.
In addition, President Xi emphasized the importance of basic principles. “The people’s aspirations for a better life must always be at the heart of our efforts,” he said.
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