Consumer complaints about indemnity insurance products have tripled over the past five years.
According to the data received from the Korea Consumer Agency on the 30th by Rep. Song Seok-jun of People’s Power (member of the Political Affairs Committee of the National Assembly, Icheon-si, Gyeonggi-do), the number of complaints related to indemnity insurance had reached 3205 by the 21st of this year, from 961 in 2017. . It has more than tripled in 5 years.
Among the counseling cases received over the past five years, the most common type is misconduct. It accounted for 2700 out of a total of 8610 cases. A typical example is when the insurance company asks for additional documents after claiming the loss premium, but does not delay or fails to pay the insurance money. Following this, a total of 2,477 cases of non-performance of contracts and 243 cases of dissatisfaction due to prices and payments.
Representative Song Seok-jun said, “Recently, consumer complaints about indemnity insurance have risen dramatically due to excessive increases in insurance premiums and complicated terms and conditions from insurance companies.
Reporter Lee Song-ryeol at Hankyung.com yisr0203@hankyung.com
