[Flying Dragon Ice Park]A citizen submitted an article to Good Food Fun Flying, saying that when they went to the Sham Shui Po Flying Dragon Sky Rink Ice Park for skating, they were treated badly by the staff. His chest was only one palm. separately, which made her feel life threatened The person in charge of Sky Rink at Flying Dragon Ice Park responded to reporters’ inquiries the following day.
Couples skating at Sham Shui Po was poorly handled by staff
The victim and her boyfriend went to the Sham Shui Po Flying Dragon Sky Rink Ice Park to go ice skating on October 15. It was a holiday at that time. There were many people when they arrived around 6 pm. However, “the staff were very slow”, leading to a long queue. After paying the fee, they both went to the counter to pick up the ice skates. She was very ready to go off to skate, but she was rudely treated by the staff, who made her miss her still, and then submitted an article to HK01 FunFly.
Victim: The blade of the skate’s sole is facing my chest!
According to the victim’s description, the two went to the counter to pick up the ice skates The counter staff had a bad attitude and arranged for the two of them to cross their feet, shouting, “Put your feet, swing your feet!” Shoes are thrown directly onto the counter. The victim described the serrations of the blades on the soles of the skates facing her chest at the time, only a palm’s distance away, which at one point made her feel life threatened.
The victim claimed it was unhelpful when calling to complain: 0 (no respect)
The victim recorded the staff member’s name, and called Sky Rink at Sham Shui Po Flying Dragon Ice Park on October 17 to inquire about the incident. The duty staff of Sham Shui Po Flying Dragon Sky Rink Ice Park replied, “My colleague has always been like this. With your tolerance, I will check CCTV and reply if there is relevant information.” The conversation ended hurriedly without leaving the victim’s contact information during the process, which made her feel disrespected.
The victim called the rink again to learn about the incident and has yet to receive a response
At the reporter’s suggestion, the victim called again at noon on October 27 to inquire about the incident The staff on duty at the Sham Shui Po Flying Dragon Sky Rink Ice Park responded, “Tell me again? Do you want to complain?” After receiving the relevant complaints, he told the victim: “We (the rink side) will drop it first, deal with it first, and then wait for a solution.”
The reporter called three times and finally got an answer
The reporter called Sky Rink in Sham Shui Po Flying Dragon Ice Park twice in the afternoon of the same day to identify the reporter to ask about the details. The person in charge did not contact the reporter until the evening of the 28th. The reporter called again at 6:00 pm on the 28th and successfully contacted the person in charge of Sky Rink, Sham Shui Po Aircraft Ice Park, and finally got a response.
Person in charge: Maybe the woman is more scared
The person in charge responded to the reporter’s inquiry and said, “We have already checked CCTV, and when I grabbed my shoes, I did not hold my chest to my chest, and the distance was not so close to it. Maybe the woman was more scared.”
A relevant employee promises to remedy the problem
Regarding the owner’s accusation of the employee’s bad attitude, the person in charge said that the colleague admitted that he had “no end” in his speech, and after communicating with the person in charge, he had promised to improve the problem . On the other hand, in response to the complainant’s accusation that she did not leave her contact information when she called to complain, the person in charge said: “Because the woman did not leave her phone number, the line closed immediately.”
Victim: I have not received a reply yet, and my complaint has not been processed!
After the reporter has finished the dialogue with the person in charge, he will follow up with the owner of the subsequent development. The victim said that after releasing the relevant report, Sky Rink of Flying Dragon Ice Park has not yet called to respond to the complaint, and that he is still waiting for the person in charge to call and answer.
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