Publication date: June 4, 2023
Thank you for using SoftBank.
Due to the heavy rain caused by the front, customers cannot use our mobile phone service, or it is difficult to use.
We sincerely apologize for the inconvenience caused to our customers.
1 .date and time
June 3, 2023 (Saturday) Continues from about 1:00 am
2 .field of influence
Some of the areas below are affected.
Tenryu Ward, Hamamatsu City, Shizuoka Prefecture, Morimachi, Shuchi District
The following areas have been restored.
Shizuoka Prefecture Kakegawa City, Shimada City
Click here for a recovery area map (for PC)
Click here for a map of the recovery area (for smartphones)
3. Services covered and impact
・ Mobile phone service
・ House phone
・MVNO using Softbank line
The above call services (voice calls, data communication, SMS) are currently unavailable or difficult for some customers to use.
*Emergency calls may not be available or difficult to use depending on the customer.
4.Outlook for recovery
Confirms
5. reason
Power outages, etc. caused by heavy rain caused by a front
6. Information for customers
・ For voice calls such as emergency calls, use land lines, public phones, mobile phones of other carriers, etc.
・ Customers using the “secondary line service” are asked to change lines.
Please refer to the KDDI website for the communication status of the “secondary line service”. See here for the installation method.
・ Use data communication in a Wi-Fi environment such as your home Wi-Fi or free public Wi-Fi.
Click here for disaster relief measures
■ Service provided by a power supply from a generator
In some areas where power outages continue, we use generators to provide services.
It may be temporarily difficult to use during work such as refuelling.
7. inquiry
From mobile: 157 toll free: 0800-919-0157
(Reception hours: 10:00 am to 7:00 pm)
Free call: 0800-1111-820
that’s all
