Newsletter

“Find 1% dissatisfied customers”

○… Oh Kyung-saeng, director of Seogwipo Medical Center, started taking steps to catch the two rabbits of management improvement and customer satisfaction, and attention was focused.

Director Oh, who returned 2 million won each, which is half of his monthly salary, as part of management improvement, asked to participate in cost reduction at an employee inquiry on the 7th. You have to step off your feet,” he ordered.

An insider inside the medical center observed, “The first return amount was used as a reward for excellent cost reduction proposals such as ‘controlling the use of hot water’.