TVB’s informative program “Edrych o Gwmpas” delves into current social and livelihood issues, shedding light on their impact on society. Recently, the show addressed the problem of TV station isolation, and thankfully, a resolution was found.
One incident that came to light during an interview on “Look Around” featured Ms. Chen, fondly known as the “Disciple of God.” Ms. Chen revealed her long-standing loyalty as a fan of pay TV provider NowTV, having been a user since 2012 and renewing her subscription every two years. However, she expressed her dismay at the steadily increasing monthly fee, which ballooned from over 400 yuan when she first subscribed to more than 800 yuan recently.
During the program, Ms. Chen recounted her experience at a birthday support event for “leader” Anson Lo, where she encountered a salesperson named Kate dressed in a NowTV payment station uniform. Kate engaged Ms. Chen in conversation, informing her about a special discount available that day for new contracts, offering a price of slightly over 400 yuan, which seemed enticing. Reflecting on the loud atmosphere and difficulty in hearing clearly, Ms. Chen admitted that she fell for Kate’s deceit.
Ms. Chen also informed Kate about her old contract set to expire in 2024. Assuring her not to worry, Kate promised to help with the transition from the old to the new contract and requested Ms. Chen to return the old decoder within a week. Trusting Kate’s words, Ms. Chen looked forward to a seamless contract change. However, to her surprise, she received two monthly statements, both demanding an exorbitant amount for double monthly fees, totaling over a thousand yuan. Concerned, Ms. Chen contacted Kate, who assured her of assistance and requested payment for the old and new contracts upfront, promising to refund any excess charges later.
In January of this year, Ms. Chen received a text message from Kate, stating her intention to immigrate. Fearing that Kate would not fulfill her promises, Ms. Chen decided not to pay the fees for the old contract in April, leaving the telecommunications provider to continuously chase her for payment. Unfortunately, in August, Ms. Chen received a debt collection letter from the telecommunications company, causing her distress and anxiety.
Eager to resolve the matter, Ms. Chen attempted to contact the telecommunications company but faced delays. Desperate for a solution, she reached out to Kate once again, only to receive a bureaucratic response, with Kate redirecting her to colleagues before finally ending the call abruptly. Left with no other choice, Ms. Chen made another call to the telecom company. This time, customer service informed her that an investigation was underway and advised her to follow up via email.
In her pursuit of justice, Ms. Chen sought assistance from the police, who directed her to report the incident to customs. The customs department, in turn, referred her to the Communications Bureau and the Consumer Council. Seeking to uncover the truth, “Look Around” contacted the relevant telecommunications company, which admitted fault on the part of certain employees. The company assured that the employees responsible had faced disciplinary action and resigned. Moreover, they stated that Ms. Chen did not need to pay the disputed fees.
Following the program’s broadcast, netizens expressed a mix of amusement and criticism towards Ms. Chen, believing she failed to assist or stand up for herself. Comments flooded in, with messages like “The pupil returns the favor,” “Laughing and dying to return the favor,” “After the incident, NOW TV fans even turned to TVB for help!” and “It’s comical how Dong Zhang has betrayed NOW TV. A mirror fan recollects Dong Zhang’s epic battle of the century.” Some remarked on the irony of a “divine” disciple finding herself in such a situation, while others lamented the sadness of a popular TVB star being exposed.
“Look Around” has provided an exclusive snapshot of this incident, shining a light on the issue and igniting a public debate.
Snapshot from “Look Around”
TVB’s information program “Edrych o Gwmpas” focuses on contemporary social issues and people’s livelihood issues. The night before (26th), even the issue of isolating TV stations was helped to resolve it. “Disciple of God” Ms. Chen participated in the birthday support event of “leader” Anson Lo in the middle of last year. During the event, a salesperson wearing a NowTV payment station uniform said that she had a monthly fee discount. However, after collecting the bill, Ms. Chen discovered that she had to pay a monthly fee, incurring double monthly fees and suffering financial losses.
“God Apprentice” Ms Chen appeared on “Look Around” the other night During the interview, she said she was a loyal fan of pay TV NowTV. She has been using NowTV since 2012 and renews it every two years. fee has increased from more than 400 yuan at the beginning. Until recently, it has continued to support more than 800 yuan. Last year, Ms. Chen participated in the birthday support event of “leader” Anson Lo. During the period, Kate, a salesperson wearing a NowTV payment station uniform, took the initiative to start a conversation and said that it was a support event that day, so there was a discount for her, a new contract discount. The is only more than 400 yuan price, which is very attractive. Ms Chen also said: “Maybe it was because the atmosphere was relatively loud at the time, and there were actually some people who couldn’t speak clearly at that time, so I let him fake it.”
Ms Chen also mentioned to Kate that the old contract would expire in 2024. At that time, Kate told her not to worry. She would help deal with the old and new contract issues and asked Ms Chen to return the old decoder within a week. Ms. Chen was focused on making the transition between the old and new contracts smooth, but she unexpectedly received two monthly statements, demanding over a thousand monthly fees under double monthly fees. So Ms Chen immediately contacted Kate, who said she would help her follow up and asked her to pay the fees for the old and new contracts first, and that the extra money would be re- pay later. In January this year, Ms Chen received a text message from Kate saying that she was planning to immigrate. Ms Chen was worried that Kate would not help her follow up, so she decided not to pay the fees for the old contract in April this year, and the telecommunications provider Just keep chasing the numbers. In August, Ms. Chen received a letter from the telecommunications company appointing a finance company to collect debts, which made Ms. Chen very troubled and worried.
After receiving the debt collection letter, Ms. Chen immediately called the telecommunications company, but unfortunately the call was delayed. So he contacted Kate again, but her reply was very bureaucratic and he asked colleagues to contact him, and finally he cut the line and added her! Ms Chen had no choice but to call the telecom company again. Customer service said the incident was under investigation and Ms Chen could send an email to follow up.
Ms. Chen later went to the police, the police asked her to report to the customs, and the customs asked her to report to the Communications Bureau and the Consumer Council. “Look Around” inquired with the relevant telecommunications company The telecommunications company responded by acknowledging that some employees had omitted to follow up on the contract, saying that the employees in question had been punished and that the relevant employees had resigned, and that the relevant fees did not. need to be paid.
After the program was broadcast, many netizens laughed and accused the “divine” Ms. Chen of not helping or rebelling. They left messages: “The pupil returns the favor”, “Laughing and dying to return the favour”, “Fans of NOW TV, after the incident I actually asked TVB for help! “, “It’s so funny, Dong Zhang inserted Now, traitor”, “Mirror fans recount Dong Zhang’s war of the century”, “It turns out that being a god’s disciple makes it so reasonable”, “I like used to lay down the rules, but today This is the first time a famous TVB star has been exposed. It’s so sad. “Do it now” and so on.
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
Snapshot from “Look Around”
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