How to coordinate the 200,000 Winter Olympics city volunteers

How to coordinate the 200,000 Winter Olympics city volunteers

Market Information Network 2022-03-18 11:09:28 Source: People’s Daily Online Comments:

Original title: How to coordinate the 200,000 Winter Olympics city volunteers

On the day of the opening ceremony of the Beijing Winter Paralympics, Liu Nian and his colleagues arrived at the command and dispatch center at the south gate of the Olympic Forest Park at 11:30 as the leader of the planning and dispatching team of the Beijing Urban Volunteer Command to make the final preparations before the opening ceremony. .

On this day, around the National Stadium Bird’s Nest, more than 1,200 urban volunteers from 9 universities including Tsinghua University, Minzu University and Beijing University of Chemical Technology participated in volunteer services. On the big screen of the command and dispatch center, Liu Nian can clearly see the departure and arrival of volunteer vehicles. “After the students arrive, take a rest. We will explain the precautions and mobilize everyone’s emotions.”

During the Beijing Winter Olympics and Paralympic Winter Games, a total of 200,000 city volunteers served in more than 750 stations around the Olympic venues, parks, important transportation hubs, and key streets and communities. A reporter from China Youth Daily and China Youth Daily interviewed the efficient command and dispatch team behind this enthusiastic and thoughtful “Volunteer Blue” in the warm live broadcast room – the command and dispatch center.

Each working group cooperates with each other to build the skeleton of command and dispatch

In order to do a good job of urban volunteer service, at the beginning of preparations, the urban volunteer headquarters established a strict command and dispatch system. Nine working groups, including planning and scheduling, recruitment and training, publicity and incentives, epidemic prevention and control, and material support, cover all aspects of volunteer service and support the general framework of volunteer command and dispatch.

In this team of more than 80 people, Liu Nian’s planning and dispatching team has undertaken more tasks of internal communication and external coordination. From the selection of the location of the urban volunteer service site in the early stage, the preparation and planning of the classification and service content of urban volunteers, to the focus of work and the grasp of the work rhythm during the Winter Olympics and Winter Paralympics, and then to the Olympic Games after the games The transformation of heritage… requires them to participate in consideration and communication.

For example, the establishment of more than 700 urban volunteer service sites is inseparable from the close cooperation between the planning and coordination group and 43 external member units. This includes not only the 16 administrative districts and economic and technological development zones under the jurisdiction of Beijing, but also more than 20 units including the Women’s Federation, Trade Unions, Parks, Railways, Disabled Persons’ Federation, and Sports Bureau. “The setting of our city’s volunteer service station is combined with the operation of the entire city, so communication with member units is very important.” Liu Nian explained.

Among the 200,000-person urban volunteer service team, the 1,200 volunteers who participated in the opening and closing ceremonies were particularly special. Although they are responsible for the service work of the bird’s nest and the non-closed-loop areas outside the public area, because they have guided many spectators into the closed-loop area of ​​the bird’s nest to watch the performance, there are potential epidemic risk points, so the headquarters is very cautious about their scheduling and management.

On the one hand, the planning and coordination team must communicate and cooperate with the epidemic prevention and control team in a timely manner to ensure that all volunteers have completed the three-shot vaccination before the opening ceremony of the Winter Olympics, and can conduct regular nucleic acid tests, and at the same time ensure that they have been carried out in schools. Relatively centralized management; on the other hand, on the day of the event, they have to work with the staff of the opening and closing ceremonies service support headquarters to do a good job in the arrival and departure, job assignment, and emotional mobilization of the 1,200 people on the opening and closing ceremonies.

Timely handling of ‘vignettes’ in volunteering

In fact, some “episodes” are inevitable in the process of volunteer scheduling, and the planning and scheduling team can be regarded as a veritable “fire-fighting team” of the city’s volunteer headquarters.

It is understood that in the whole process and all elements of the exercise before the opening ceremony of the Winter Olympics, there was such a “small episode” – because most of the 1,200 urban volunteers responsible for the distribution and distribution are participating in such a grand volunteer service for the first time. The event, so in the face of the audience, some people were a little nervous and couldn’t let go.

After learning about the situation, the staff of the City Volunteer Headquarters immediately contacted the teacher who was responsible for creating the atmosphere of the audience at the 100th anniversary of the founding of the Communist Party and the 70th anniversary of the National Day, as well as the team responsible for creating the atmosphere of the opening ceremony in the Bird’s Nest. They “take the scriptures”.

“The opening ceremony is imminent, and we have very limited time for adjustment.” By asking professionals for advice, Liu Nian and his colleagues discovered how to mobilize the emotions of volunteers on the basis that the volunteers have mastered basic etiquette knowledge That’s the crux of the problem.

In this regard, Liu Nian, together with colleagues and the staff of the opening and closing ceremonies service support headquarters, drafted the response plan and atmosphere creation guide overnight, “The purpose is to let the volunteers know that our country’s bid for the Winter Olympics and the Winter Paralympic Games has gone through a lot of hard work. What a process of hard work and progress, and Beijing, as the only ‘Double Olympic City’ in the world, what kind of spiritual outlook should urban volunteers show.”

In addition to boosting morale, they also arranged for gestures, language, etc. to increase interaction with the audience. For example, raising the right arm and waving to show welcome, and extending the left and right hands to show the guidance of the route; volunteers can take the initiative to greet the audience and say “Happy New Year, welcome to the opening ceremony”, “Good luck in the Year of the Tiger, let’s go to the future together”” Watching the show is hard work, please be careful with your feet, and I wish you a good night”…

As it turns out, this approach works. On the night of the opening ceremony of the Winter Olympics, many volunteers waved their arms to welcome the audience. Some of the audience who came to the scene waved their hands in response, and some couldn’t help but pick up their mobile phones to record this unforgettable moment.

On the Olympic Landscape Boulevard, Liu Nian was deeply impressed by a volunteer who waved his arms and enthusiastically said to the audience, “It’s hard to watch the show, please pay attention to your feet and wish you good night.” “I just stood silently behind her, and I counted my watch at the time. I said it more than 20 times in a minute.”

Xiao Shuchen, a 2020 undergraduate from the School of Social Sciences of Tsinghua University, was also on the scene to provide road guidance services for the audience. He said: “When we stood outside the bird’s nest and saw the gorgeous fireworks blooming in the air, we felt a sense of national pride in our hearts. Born, all the exhaustion and the cold are behind me, and I’m so glad I was able to witness this historic moment, the most meaningful thing I’ve ever done at 20.”

Two Olympics, equally exciting

From the Winter Olympics to the Winter Paralympics, the transition of events also means adjustments to the city’s volunteering efforts.

For example, with the closure of the news center site on February 20, 300 news center volunteers were removed; similarly, with the successful completion of the event guarantee, two competitions in the Capital Gymnasium and Wukesong Sports Center in Haidian District, Beijing The four volunteer service stations around the venue have also been cancelled, but through planning and coordination, relevant volunteers will continue to devote themselves to volunteer services at other stations.

The four “barrier-free” concepts, information, hardware facilities and services are the guidelines followed by the urban volunteer service of the Winter Paralympic Games, and they also put forward higher requirements for their professional skills.

After entering the Winter Paralympic Games cycle, the recruitment and training team of the headquarters began to conduct more rigorous on-the-job training for volunteers, and specially set up a training course on knowledge and skills of disabled persons.

Before the opening ceremony, through the linkage with the Disabled Persons’ Federation, the audience and the ticketing headquarters, the city headquarters learned that they invited some disabled people to watch the opening and closing ceremonies and each event.

“Some of them have needs for barrier-free facilities, some for wheelchairs, some for sign language, and some for escorts. The situation is more complicated. For example, everyone may think that they can push a wheelchair, but they do not know some details. I still don’t know.” Liu Nian communicated the information obtained to the recruitment training team again.

During the Winter Paralympics, in order to let the disabled not only feel the warm heart of the volunteers, but also experience their careful, meticulous and thoughtful service, the recruitment and training team invited teachers from the Communication University of China and other colleges and universities to carry out sign language for the volunteers. , Handicapped service etiquette practical training.

In addition to helping the disabled volunteers, the Disabled Persons’ Federation also organized a team of coordinators composed of nearly 1,000 disabled people to participate in volunteer services. From “receiving assistance” to “self-help” and “helping others”, they are also showing the humanistic care of the “city of two Olympics” with practical actions.

China Youth Daily and China Youth Daily trainee reporter Wang Zhe Source: China Youth Daily

Editor in charge: gaoxuejing Liu Yuan