Portals are scrambling to reorganize comment services in line with guidelines
“Resolving the side effects of malicious comments and exaggerated representation of some users’ comments”
Portal operators such as Kakao and Naver are scrambling to reorganize news comment services. Getty Image Bank
In accordance with the Autonomous Internet Policy Institute (KISO) ‘Hate Speech Autonomous Policy Guidelines’, published on April 27 and effective from the 12th, portal operators are scrambling to reorganize their comments service. In order to reduce the side effects of comments, Kakao changed its news comment service to a real-time chat mode and made all entries disappear after 24 hours. I took steps to inform other netizens. Some interpret it as an effort to avoid igniting a debate over the manipulation of public opinion in comments on porth news, which is gaining momentum once again focusing on politicians before next year’s general elections. On the 8th, Kakao reorganized its portal news comment service ‘Daum’ (DAUM) into a real-time chat service ‘Time Talk’. TimeTalk is characterized by a light exchange of opinions as if chatting on KakaoTalk, and operates with a time limit of 24 hours in accordance with the time of consumption of articles. When the time limit expires, the Time Talk window automatically disappears from the news feed. After that, you will not be able to comment, and all existing entries will disappear. Kakao said, “We made it possible to share opinions about article content as lightly as exchanging conversations with friends and family. Anyone can check opinions and participate in conversations in real time within the time limit. Sent and received texts are displayed as in the KakaoTalk group chat window. It is still a beta service, and according to user opinions and responses, we will go through a supplemental process and convert it into an official service.”
On the 8th, Daum’s news comment service on the portal was reorganized into a ‘Time Talk’ service using a real time chat method. Provided by cacao
Previously, Kakao announced last month that it would reorganize the Daum News comment service in a way that focuses on real-time communication in order to reduce the adverse effects of comments, such as situations where comments from some users are overrepresented or comments inappropriate doing it. not disappearing. An official from Kakao said, “We have been leading various policies and functions to establish a better comment service and public discussion culture. TimeTalk is a new commenting communication space and interactive commenting service focused on real-time communication.” Following the reorganization to Time Talk, the current Daum News comments service has ceased. Comments written by the user as well as other people cannot be seen on the news screen. Accordingly, Kakao supports the ability to save (backup) the comments that one has previously written separately. Kakao said, “When you go through the login process and access the previous comment backup request page, it tells you how many comments you’ve written so far and sends them to’ the email address you provided. The deadline for applications is September 5,” he explained. Kakao decided to apply the posting control policy to TimeTalk as well, such as making it possible to be subject to sanctions for uploading defamation, slander, profanity, shocking content, or advertising promotional content. In addition, ‘Safebot’, which analyzes profanity or messages that are offensive to others in comments with artificial intelligence (AI) technology, has been strengthened. A Kakao official explained, “We made the first screen of Time Talk to inform that Safebot is in operation.” From that day on, Naver began to reveal the fact that the use of news comments was restricted after malicious comments were posted through the netizen’s profile. Other netizens can also check the comments that netizens have written so far. An official from Naver said, “As other people become aware of the suspended status of the use of comments, which only the person himself could know, it has the effect of exposing the so-called ‘hate commenters’. It is not possible to know the exact identity, but it is possible to know which ID the netizen is using who is constantly posting malicious comments and deliberately distorting public opinion.” Naver also plans to strengthen its policy to remove malicious comments, such as requiring users to take a quiz to lift the restrictions on using comments. A Naver official said, “For example, in the past, restrictions on use were automatically lifted after a certain period of time, but in the future, ‘Does cyber insult fall under the type of violation Internet rights?’ It will change in a way that you can comment again only when you solve the same comment literacy quiz,” he explained. Senior Correspondent Kim Jae-seop jskim@hani.co.kr
