Standard Review: GB/T 28580-2023 – “Port Logistics Service Quality Specification”
Introduction
The recently revised GB/T 28580-2023 standard, which replaces its predecessor GB/T 28580-2012, focuses on the service quality specifications of port logistics. As the rapid growth of foreign trade logistics continues in our country, port logistics has emerged as a crucial component of the overall logistics industry. With eight major ports in Shanghai, Dalian, Qinhuangdao, Tianjin, Ningbo, Qingdao, Guangzhou, and Shenzhen alone handling over 100 million tons of cargo, along with Hong Kong and Kaohsiung, our country’s ports handle half of the world’s 100 million-ton ports. Enhancing the quality of port logistics services will not only boost the competitiveness of our country’s port logistics services globally but will also establish our ports as significant hubs within the international logistics network.
Background and Revision
The original implementation of the national standard, “Port Logistics Service Quality Specification,” significantly improved the quality of port logistics services, optimizing the port logistics business environment. However, recent years have witnessed the strengthening of import and export trade, the establishment of land ports and national free trade zones, as well as the growth of cross-border e-commerce. These developments have rendered some aspects of the standard, particularly its technical requirements, inadequate for meeting the demands of port logistics’ new developments. Therefore, review and revision of the standard have become necessary to align it with current port management practices and the emerging needs of the industry.
Main Objectives
This revised standard primarily outlines general requirements, service specifications, service quality evaluation, and continuous improvement measures for port logistics services. It applies to enterprises engaged in providing port logistics services for general goods.
Key changes and enhancements in this revision include:
- Reclassifying port logistics into three categories: port logistics, air port logistics, and land port logistics to accommodate industry growth.
- Strengthening requirements related to multimodal transport in logistics plan design and transport operations.
- Refining and expanding logistics services based on new industry developments, including network planning, multimodal transport, customs and tax declarations, risk management and emergency control.
- Enhancing information and service management, emphasizing single window and one-stop services, promoting paperless and electronic documents, and facilitating public information service platforms.
- Elaborating on operational services, incorporating detailed requirements and value-added services.
- Introducing new provisions for service quality evaluation and continuous improvement.
Significance
The publication and implementation of this revised standard are expected to elevate the operational efficiency and level of port logistics enterprises. It will enhance the overall quality of our country’s port logistics services, foster the seamless integration of logistics, business flow, and information flow in import and export trade, and ultimately enhance our country’s global economic competitiveness.
1. Standard number and standard name
Standard number: GB/T 28580-2023 (replaces GB/T 28580-2012)
Standard name: “Port Logistics Service Quality Specification”
2. The background of the standard review
With the continuous growth of my country’s total foreign trade logistics, port logistics has developed rapidly in my country and has become an important part of my country’s logistics industry. The cargo input of the eight main ports of Shanghai, Dalian, Qinhuangdao, Tianjin, Ningbo, Qingdao, Guangzhou and Shenzhen are all more than 100 million tons, together with Hong Kong and Kaohsiung, my country’s 100 million tons ports account for half of 100 million tons of the world. million ton ports. Improving the quality of port logistics services will improve the competitiveness of my country’s port logistics services worldwide and make my country’s port goals an important hub of the international logistics network.
Since the implementation of the national standard “Port Logistics Service Quality Specification”, the boundary and significance of port logistics have been clarified for the first time despite the extensive development of the logistics industry, effectively improving the quality of port logistics services and helping to optimize port logistics business environment. However, with the continuous strengthening of import and export trade in recent years, the establishment and development of land ports, national free trade zones, and the development of cross-border e-commerce, some of the contents of the standard are different from the current effective ones. port management, and the standard technical requirements are no longer able In order to meet new development and the new needs of port logistics, the standards need to be reviewed.
3. Main content of the standard
This standard mainly specifies the general requirements, service requirements, service quality evaluation and continuous improvement of port logistics services It applies to enterprises that provide port logistics services for general goods.
The revision of this standard is mainly reflected in the following aspects:
First, in terms of application scope and technical content, the original port logistics has been increased into three categories, including port logistics, air port logistics and land port logistics.
Secondly, the relevant requirements for multimodal transport have been further strengthened in aspects such as logistics plan design and transport operations.
Third, based on the new development and new needs of port logistics, the content and requirements of logistics services have been further refined and improved: in terms of program design, content such as network planning, multimodal transport, customs declaration and tax declaration, risk and emergency prevention and control have been added; In terms of information and services management, functions such as single window service and one stop service have been strengthened, and requirements for paperless and electronic documents have been added, as well as special requirements such as public information service platforms; in terms of operational services, as well as detailed In addition to specific requirements, value-added services and other content are added; in addition, this standard also adds relevant requirements for service quality evaluation and continuous improvement.
4. Significance of standard operation
The publication and implementation of this standard will help improve the operational level and efficiency of port logistics enterprises, improve the quality of my country’s port logistics services, promote the effective connection of “logistics, business flow and information flow” in import and export trade, and improve economic competitiveness. foreign my country.
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