KDDI/Okinawa Cellular will implement support measures for victims of Typhoon No. 14. The target areas are 286 municipalities in Kyushu and Chugoku regions, which fall under the Disaster Relief Act (at 17:00 on September 18). Similar measures will be expanded if more areas are added to the Disaster Relief Law.
○ Support measures such as communication costs
au one net (au Hikari, FLET’S Hikari), home-plus phone, cable-plus phone, cable-plus fiber-optic phone, home phone, au HOME, and with HOME services that cannot be used due to circumstances such as the evacuation of victims disaster If not, based on the user’s statement, the basic monthly charge/additional service charge for that period will be reduced. It must be declared by October 31st.
In addition, for au/povo/UQ mobile phone services, au un net (au Hikari, FLET’S Hikari), and fixed line communication service contracts for Home Plus Phone, the deadline for payment of bills billed in September will be 31 October. Postpone until now. Applies to cases where the billing address is in an area covered by the Disaster Relief Act. Account transfers and credit card payments are not eligible.
If there is a contractor address / billing address in the relevant area, the following costs will be reduced or waived at UQ ‘dealers’ / mobile vendors nationwide between September 17th and October 31st.
New contract administration fee, model change fee, terminal expansion fee, IC card issue fee, IC card reissue fee
If you continue to use ‘un net’ (au HIKARI) after transferring ‘un net’ (au HIKARI), the remaining initial cost of the transfer source will be discounted or refunded in a lump sum. I would also significantly discount the initial cost of the relocation destination. Even if the rental equipment is damaged or lost due to a disaster, it will be replaced free of charge on notice.
○ Relaxation of admission procedures
From September 17th to October 31st, nationwide UQ mobile dealers / dealers for customers with a contractor address / billing destination / installation address (fixed service) in the relevant area When performing various procedures in, even if’ r confirmation documents of the person / visitor insufficient due to disaster, the procedure will be accepted (Depending on the content, it may not be accepted. In addition, documents can be confirmed later.).
○ Reduction in mobile phone repair costs
Between September 17th and October 31st, for customers with a contractor address / billing address in the relevant area, repair costs etc. for devices damaged or broken due to disasters at repair reception centers nationwide are partially reduced. The target repair reception centers are as follows.
au: au Style, au shops, au Toyota dealers, etc.
UQ mobile: UQ mobile terminal compensation service reception centre
○ Special discount when buying a mobile phone
If the disaster affects a customer with a subscriber address/billing address in the relevant area and wishes to purchase a new terminal/change the model or add more terminals during the period between September 17th and October 31st, nationwide handling Special discounts for purchases in UQ mobile shops and vendors. One line only.
○ Provide accessories for free
During the period between September 17th and October 31st, if there is a problem with the AC adapter due to a disaster, ② Style , Provided free of charge in UQ stores and places.
○ Measures to support data recovery services for personal computers, smartphones, etc.
Between September 17th and October 31st, we will support data recovery of damaged PCs and smartphones for customers with a contract address / billing address in the relevant area. In particular, we will introduce the “data recovery service” for AOS data, offering the service free of charge to individuals and half the normal price to corporations.
○ Support measures such as electricity costs
The following measures will be implemented for the electricity service provided by au Energy & Life.
In areas where the Disaster Assistance Act is implemented and in neighboring municipalities, if the service cannot be used at all due to circumstances such as the evacuation of victims, the basic fee for that period will be reduced by declaration.
In addition, if you bring the invoice to the counter to pay the service fee, the deadline for paying the September invoice will be postponed until October 31st. Applies to cases where the billing address is in an area covered by the Disaster Relief Act. Account transfers and credit card payments are not eligible.
○ Borrow mobile phones
At the request of urban disaster countermeasures, headquarters, public institutions, and other organizations involved in disaster recovery, mobile phones and chargers will be loaned. The company says it has 50 smartphones available to borrow.