|Elon Musk, Tesla CEO. © Reuters=News1 © News1 Correspondent Noh Seon-woong|
Tesla CEO Elon Musk apologized directly through Twitter when a problem occurred that the car did not start when the US electric vehicle company Tesla’s app was stopped at one time.
Foreign media such as the BBC reported on the 20th (local time) that Tesla owners from all over the world posted an error message on social media stating that they could not access the vehicle due to the app crash.
A Korean car owner also posted on Twitter, “I tried to connect to the Tesla Model 3 through the iPhone app in Seoul, South Korea, but a ‘500 server error’ message is popping up. “It seems to be a global problem.”
In response, Musk directly commented, “Checking” within three minutes. Five hours later, he apologized, “I can now go online again. It seems to be a problem caused by a sudden increase in network traffic. I’m sorry. We will take measures to prevent this from happening again.”
The Tesla app is used by the driver as a key to unlock and start the car. If there is a problem with the app, it will not start itself.
There are other ways to drive the vehicle, but Tesla users want to take advantage of the high-tech technology, the BBC said.
On this day, it was reported that Tesla’s app problem occurred simultaneously around the world. ‘Down Detector’, a power outage tracking site, reported that about 500 users reported the error.