-Resolve logistics issues with a return service specialized in e-commerce
-With a delivery rate and return recovery rate of 99.3%, it has emerged as a daily delivery service in Korea.
Good to Luck (CEO Shin Sang-woo), a transportation mobility company, has entered e-commerce to solve the return problem that distribution companies are experiencing.
We provide specialized return services.
Good to Luck actively utilizes the direct delivery process based on infrastructure including 8 metropolitan cities (Busan, Daejeon, Gwangju, Daegu, Ulsan, Jeonju, Changwon, Pohang) and 3 metropolitan areas (Gangseo, Namyangju, Yongin) to deliver We have built an independent return service that does not depend on it.
As the competition for delivery intensifies as the e-commerce market expands, quality return services are required as well as delivery.
For retailers that focus on online sales, returns are just as important as delivery. According to the Worldwide Business Research Institute, the return rate at online shopping malls is about 25-30%. Compared to offline, it is about three times higher, and the return rate of shoes and clothing is close to 40%. The return rate in the domestic e-commerce market also reached 30%, which is not much different from the overseas market.
If the product is not returned quickly, the risk of product loss increases, and exchange and refund will be delayed. This is a factor that increases customer CS and adversely affects brand satisfaction.
ⓒThe Good to Luck return service, which can solve this return need, synchronizes the courier management system (TMS) developed by its own research team in real time to quickly and accurately check the return information of the shipper, such as the return history and location, and to improve the direct delivery infrastructure. By reducing unnecessary shipping procedures, returns are possible safely.
“Recently, as e-commerce-based distribution companies have grown, the need for last-mile service has diversified,” said Park Gu-hee, head of Good to Luck operation division. “We will continue to provide uniform and safe delivery services to more regions through process improvement and infrastructure expansion We will do our best to provide it.”
Meanwhile, Good to Luck provides dedicated delivery and direct delivery services for shippers in 15 regions across the country through its own infrastructure. Unlike the hub-and-spoke method, which is commonly used, Good to Luck’s direct delivery process moves directly from the initial location to the customer’s delivery location through an independently built delivery infrastructure. Through this, the delivery steps are reduced by four steps compared to the existing ones, and problems that may occur in managing the number of delivery people can be prevented in advance.
In addition, by minimizing the movement of goods and vehicles, △ reduced delivery time, △ reduced damage and loss rate, △ increased delivery completion rate, and the like. In addition, even during periods of relatively high volume such as promotional periods or holidays, services can be provided without delay in delivery.
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