Starting from March 28, Shanghai has carried out regional lockdowns and large-scale nucleic acid screening in Pudong and Puxi with the Huangpu River as the boundary. During this special period, since various financial markets are still operating as usual, the securities industry in Shanghai also needs to ensure the operation of various businesses during this period.
So, during the implementation of this round of anti-epidemic measures, will the business of major securities firms in Shanghai be affected? In order to maintain the normal operation of various businesses, what countermeasures have the major securities companies in Shanghai taken? Under the circumstance that employees’ commuting is restricted, what targeted measures have the securities companies introduced? In this regard, today’s “Daily Economic News” reporter conducted interviews with a number of securities companies in Shanghai.
Shanghai’s major securities companies guarantee uninterrupted service during the lockdown period
According to the relevant arrangements of the municipal government yesterday evening, from today, Shanghai will carry out regional closure and control in Pudong and Puxi respectively. As one of the industries that must maintain normal operation during special periods, securities companies need to formulate countermeasures in the shortest possible time. To ensure the normal operation of various businesses.
So, what effective emergency plans have the major securities companies in Shanghai introduced in such a short period of time?
The reporter learned from Sinolink Securities that during the epidemic, the company will strictly implement the requirements of the local government and regulatory authorities, comprehensively coordinate the resumption of work preparations and prevention and control plans for business units, and be responsible for the procurement of protective materials, business and office space disinfection, On-site order maintenance and other specific work. Although the office mode has changed from normal, it has not affected the development of various businesses:
In terms of wealth management business, at present, all transactions of Sinolink Securities customers can be conducted off-site through the commission treasure APP, online trading client and other off-site methods; in terms of business handling, most personal businesses can be handled online through the commission treasure APP; for product For households, institutional households and some personal businesses that require over-the-counter processing and on-site double recording, customers can make business appointments by contacting their dedicated service managers in advance or calling 95310, and make over-the-counter procedures according to the appointment time. From the perspective of preventing the spread of the epidemic and protecting the health of investors, the company communicated and explained to customers through multiple channels, and advised customers to use off-site trading activities as much as possible, and provide effective technical support and related services for off-site trading.
In terms of investment banking business, in addition to following the company’s regulations, investment banking currently adopts a combination of Chengdu and Shanghai, with on-site and off-site cooperation. At the same time, Sinolink Securities Investment Bank is currently conducting a comprehensive investigation of its project to understand the impact of this epidemic prevention and control on the project, which is currently underway.
In terms of asset management business, on the one hand, the asset management branch actively cooperated with relevant units of epidemic prevention and control to carry out screening. On the other hand, in order to ensure the smooth operation of asset management products and projects and protect the interests of customers and investors, State Capital Asset Management quickly launched various epidemic prevention management plans. The front, middle and back offices of the Asset Management Branch responded urgently and cooperated closely to jointly build a defense line for epidemic prevention and control to ensure the continued development of various businesses.
After learning of the latest epidemic prevention requirements issued by Shanghai on the evening of March 27, Debon Asset Management deployed an epidemic “battle map” overnight to strengthen the effective operation of the epidemic prevention and control system and ensure uninterrupted financial services.
At present, Debon Asset Management implements the “on-site + remote” internal rotation home office system for non-core departments in accordance with the minimum work unit, and promotes the normal and orderly progress of various businesses; for the deployment of key positions, the company has established an investment organization led by investment. , trading, valuation, liquidation, IT, and comprehensive departments, the “Shanghai” Keeper Alliance, is equipped with key department personnel on duty 7*24 hours a day, to ensure that “the company has a connection, the system has operation and maintenance, the operation is organized, and the investment is well-organized. Guarantee, respond to everything”, and earnestly safeguard the interests of investors.
In terms of business development, Debon Asset Management opened the remote office system VPN, tested the function and authority control, prepared emergency laptops, mobile cameras, maintained the normal operation of the system, and conducted stress tests to ensure product liquidation in extreme environments, etc. normal operation of operations.
In order to ensure that business development does not stop or slow down, various departments of Huaxin Securities have started closed-office on-site and collaborative home-based office models, focusing on both epidemic prevention and control and business development, so as to ensure that important positions are not off-duty, important jobs are kept on file, and customers are guaranteed. Continuity and stability of service and business progress.
The company’s information technology department continued to implement the emergency response plan for the epidemic, and implemented a group and time-based duty model. Each team reported safety at 8:30, 9:30 and 15:00 every day. In order to prevent operation and maintenance personnel from being temporarily isolated at home, key positions in the information technology department are assigned 24-hour operation and maintenance personnel to be on duty, and the duty schedule is dynamically adjusted every day according to the isolation situation of employees, so as to ensure the stable operation of the company’s information systems at all times, and ensure that the company during the epidemic Business operations are not affected. In addition, the number of temporary VPN authorizations has been increased to provide remote office support for various departments, ensuring the normal operation of various departments during the epidemic.
Strengthen the innovative application of financial technology
During the first outbreak of the epidemic in the first quarter of 2020, the internal skills of financial technology that the securities industry had cultivated for many years began to play an important role.
In this round of anti-epidemic process, financial technology is also an effective weapon for major securities companies in Shanghai to fight the epidemic.
Everbright Securities stated that in order to ensure business continuity, Everbright Securities strengthened the innovative application of financial technology and made every effort to ensure production safety. The company continues to develop online business handling functions. Up to now, it has provided 46 business handling functions through online channels such as the Golden Sunshine APP, WeChat service account, and online trading client, which can satisfy customers including online account opening, signing of Southbound Trading, North Exchange One-stop online investment and financial management needs such as authorization activation, cash treasure signing, risk assessment, personal information modification, document update, etc., to ensure the orderly development of the company’s various businesses. At the same time, the company strengthens the monitoring of the operation of the information system to ensure the safe operation of the information system, and employees in key positions perform closed-loop management according to the epidemic situation and security requirements to fully ensure the safety of production and operation.
In addition, the reporter learned from Sinolink Securities that after learning that Shanghai will launch this round of closure and control measures, Sinolink Securities Information Technology Department responded quickly. In order to ensure the safe and stable operation of the company’s trading system, office system and other information systems, the original On the basis of the emergency response plan for epidemic prevention and control, the company responded quickly and dispatched additional staff to the SSE computer room overnight. They entered the SSE computer room of the company’s core trading system as soon as possible, and closed the site for 24 hours, so as to minimize the number of people who were isolated and unable to function normally. The risk of arriving at the post further guarantees the normal operation of the next day’s transaction. Ensure the stability of core business systems.
At the same time, according to the requirements of epidemic prevention, the department arranges IT colleagues in Shanghai to work on-site according to the minimum and necessary principles, and strengthens the protection of remote office systems such as VPN, fortress machine, desktop cloud, and video conferencing, and the rest of the employees work from home remotely. , 7*24 hours standby, Chengdu operation and maintenance personnel are ready to take over, and at the same time communicate and coordinate with core suppliers, handle daily work and emergency situations at any time, and jointly ensure the smooth development of various tasks.
Implement key post duty system
The regional closure and control measures introduced by Shanghai this time will have a greater impact on the commuting of securities companies’ employees. As an industry driven by human resources, what targeted measures have Shanghai securities companies introduced?
Everbright Securities stated that Everbright Securities strictly abides by the local government’s epidemic prevention and control requirements, implements the main responsibility of epidemic prevention, and strengthens epidemic prevention and control measures. In accordance with the principle of minimizing the number of on-site office personnel, the company arranges necessary positions to perform office rotation on duty to ensure the safety of employees, customers, and production and operation.
According to Sinolink Securities, “This week, our company will continue to implement the on-duty system for key positions. Shanghai Pudong, Punan and adjacent areas (including the entire Pudong New Area, the entire Fengxian District, the entire Jinshan District, the entire Chongming District, and the Minhang District) District Pujin Street, Pujiang Town, Songjiang District Xinbang Town, Shihudang Town, Maogang Town, Yexie Town) office staff on duty, and the heads of various departments have reported the situation to the company’s epidemic prevention team. Except for the areas mentioned above, The rest of Shanghai is also ready to be on duty.
In order to ensure the smooth operation of the company’s products and projects, and protect the interests of the company and customers, relevant personnel in the information technology department, asset management branches, self-operated branches and other key positions related to investment, trading, capital operation, asset securitization project operation, etc. , stay in the company during the closure period, in case of strong control, do a good job in business assistance and maintain the normal operation of the business. Up to now, colleagues have been on duty for more than 120 hours, and all work is progressing smoothly and orderly.
After the news of the closure of Pudong on the evening of March 27 came out, in order to ensure the continuity of the system and transaction, Sinolink Securities arranged for the duty personnel to stay in the office that night. Return to the office before 12:00. Debug equipment in advance, rehearse remotely with colleagues and customers, etc., to ensure the stable operation of each business system. At the same time, the company emphasized that the on-duty personnel cooperated with the government and the company’s epidemic prevention arrangements during the period in the office. “
Caring for the physical and mental health of the employees
After learning that Shanghai Pudong was about to carry out regional closure and control measures last night, many employees of financial institutions rushed to the office site in Pudong overnight to prepare to station the company during the closure and control to ensure the normal operation of various businesses.
What is different from the past is that this time Pudong and Puxi implemented a rotation of closure and control, which means that some securities company employees will have to live in closed life for at least 8 days once they enter the company.
For these stationed employees who choose to stand on the front line during special periods, major securities companies in Shanghai have also taken corresponding measures to ensure the physical and mental health of employees during the company’s on-duty hours.
According to Sinolink Securities, during this round of closure and control in the Shanghai area, in addition to protecting the rights and interests of customers and investors, the company also actively cares about the physical and mental health of employees. The general management department of the company timely purchases camp beds, sleeping bags, masks, disinfectants and other anti-epidemic and living materials for employees stationed on site, and does a good job in epidemic prevention and sterilization, field inspection and emergency response in the office every day. At the same time, relevant systems such as investigation and declaration are implemented every day, the situation of employees under home quarantine is dynamically updated every day, and logistical support is organized and implemented to ensure the normal distribution of three meals for the on-duty personnel, and to actively carry out humanistic care.
In addition to the previously configured living materials such as camp beds, bedding, food, etc., on the evening of March 27, Debon Asset Management also urgently purchased various materials such as washing, fresh fruits and vegetables, milk, etc. to meet the epidemic prevention materials and catering supplies for employees on the job. various needs.
In order to ensure the health and safety of employees at home, Debon Asset Management assists in tracking and solving life difficulties encountered by employees during the closure and control process, such as medical treatment and supplies. Flexibly work and isolate personnel information, scientifically arrange office management during the epidemic, and do a good job in the publicity and protection of epidemic prevention and control.
On the evening of March 27, after Shanghai issued the zoning control policy, some communities in Pudong had been closed before, and employees had problems with material reserves. Huaxin Securities executives and some leaders urgently purchased daily necessities and delivered them to employees in need overnight.
For employees who work on-site and stay 24 hours a day, Huaxin Securities has further increased the supply of materials. The company canteen provides lunch and dinner, and also prepares cooking dishes for employees who stay in the company during the Qingming Festival, so as to ensure that they stay behind. employees’ living needs.
Source of cover image: Photo Network_500745084
