Business Analyst, Field Excellence – CRM – Hyderabad, India

Amgen is expanding its operations in Hyderabad, India, through a new technology and innovation site focused on leveraging artificial intelligence (AI) to improve patient outcomes. The company is currently recruiting for specialized digital roles, including a Business Analyst for Field Excellence in CRM, to scale its global data science and automation capabilities.

Why is Amgen expanding its technology presence in Hyderabad?

Amgen selected Hyderabad for its new technology and innovation site to tap into the city’s talented life and data sciences community, according to the company’s careers portal. The site’s primary objective is to expand the application of AI to benefit patients on a global scale.

The company’s expansion into India is part of a broader effort to combine biology and technology to treat complex diseases. By establishing a dedicated hub in Hyderabad, Amgen intends to incorporate local perspectives and backgrounds into its biotechnology research and development processes.

The work conducted at this site is intended to support the creation of new treatments for human diseases. Amgen has stated that this location will be central to its mission of moving science forward at an accelerated pace.

What digital capabilities is Amgen India developing?

Amgen India is focused on the construction and scaling of digital capabilities. According to the company’s official India website, these efforts center on delivering technology solutions across several specialized fields:

Artificial Intelligence (AI) and Machine Learning (ML), automation, data science, and the life sciences.

These capabilities are designed to address the challenges of aging populations and the increasing global burden of chronic diseases. The company is utilizing human genetic data and advanced technology to push beyond current medical knowledge and speed up the delivery of innovative medicines.

How does this align with Amgen’s global AI strategy?

The development in Hyderabad mirrors a corporate-wide shift toward AI-driven biotechnology. On June 3, 2026, Amgen CEO Bob Bradway discussed Reimagining the Future of Biotechnology through the lens of AI.

This strategic focus is evident in other recent company initiatives. On May 20, 2026, Amgen detailed its approach to AI-enabled clinical development, indicating that the company is integrating these tools into the core of its drug development pipeline.

By scaling these digital solutions in India, Amgen is creating a technical infrastructure that supports its global objective of harnessing biology and technology to make lives easier, fuller, and longer.

What are the current recruitment priorities in Hyderabad?

Amgen is actively hiring for technical and analytical roles to staff the Hyderabad site. A current opening for a Business Analyst, Field Excellence – CRM (Job ID: R-245662) indicates a focus on optimizing customer relationship management and field operations through data analysis.

The position is an on-site role based in Hyderabad. This recruitment drive is part of the company’s larger effort to build a team capable of managing the intersection of data science and biotechnology.

Amgen emphasizes high ethical standards during its hiring process. The company requires all applicants to act with honesty and integrity, noting that providing false or omitting material information may result in disqualification or termination.

Amgen India plays a pivotal role in building and scaling digital capabilities and delivering cutting-edge technology solutions across Artificial Intelligence, Machine Learning, automation, data science, and life sciences.

Amgen India