Dyna Software Launches Platform Copilot to Empower Business Users on ServiceNow

Dyna Software has launched Platform Copilot, an agentic artificial intelligence tool designed to allow business users to configure and build on the ServiceNow platform using natural language, reducing the reliance on professional developers for routine tasks.

The Calgary, Alberta-based company, which is a ServiceNow Elite Build Partner, introduced the tool during the ServiceNow Knowledge 2026 event in Las Vegas. According to Ron Browning, CEO of Dyna Software, the tool is intended to remove the bottleneck created when business requirements must be translated into technical configurations by a developer.

Platform Copilot functions by connecting directly to a customer’s ServiceNow development instance to analyze the existing schema and configuration details. When a process consultant or business analyst provides requirements in plain language or uploads an image of a legacy form, the AI generates a wireframe model and validates the proposed changes against the specific environment before executing the build.

Browning told The Register that the tool can manage approximately 80 percent of the enhancement work that typically occupies ServiceNow development teams.

The goal that I really have, to be honest, is a situation where you could have a business person literally just fill in a form that says ‘I need this. I want it to be this. Here are my parameters,’ hit send. And that just goes directly into Platform Copilot,” Browning said. “And then basically, the next step, you’ve got it built and you’re ready to move it over. And technical folks didn’t really have to be involved at all.

A central component of the tool is its instance-aware design. While general AI coding assistants, such as OpenAI’s Codex or Anthropic’s Claude, can generate configurations, they often produce generic output unless a developer manually provides environment-specific parameters. Platform Copilot automatically extracts these parameters, which Browning stated helps prevent technical debt and conflicts in large deployments.

Dyna Software highlighted two primary use cases for the technology. In one instance involving a partner in Australia, a business analyst used the tool to migrate more than 200 catalog items from a legacy system. The process involved uploading images of legacy forms and reviewing generated wireframes, allowing for production-ready configurations without developer intervention in a timeframe significantly shorter than the traditional year-long approach.

The company is also targeting government agencies that face backlogs of PDF forms requiring digitization into ServiceNow portals. Platform Copilot automates the numerous discrete configuration changes required for these forms, compressing timelines that previously extended to two years.

The tool was developed on top of Guardrails, Dyna Software’s existing DevOps toolset used for managing customizations and preventing upgrade failures. This foundation ensures that the AI-generated configurations adhere to ServiceNow best practices.

The development of Platform Copilot saw the company abandon two previous versions to move directly to version four. Browning attributed this decision to the rapid acceleration of large language models from providers like OpenAI and Anthropic over the previous eight months.

Despite the automation capabilities, Browning noted that the tool is not intended to replace developers entirely. Complex application builds, external system integrations, and extensive custom coding still require the expertise of systems architects and developers. Platform Copilot specifically targets high-volume, repetitive configuration work, including agent configurations, workflows, forms, and catalog items.

Developers are not really going to go away completely,” Browning said. “There’s going to be need for really smart systems architects and capable developers. But the ones that are doing grunt work and non-glamorous stuff, I do believe that’s going to get phased out.

Platform Copilot entered open beta on May 5, 2026, with full commercial availability scheduled for July 2026. The company is utilizing a usage-based consumption model with a minimum credit purchase of $100 and no subscription commitment.