2024 Urgent and Emergency Care Survey: Patient Feedback at Oxford University Hospitals
The Urgent and Emergency Care Survey 2024 collected feedback from 379 patients at Oxford University Hospitals NHS Foundation Trust (OUH) in February 2024. The survey assessed emergency care at John Radcliffe and Horton General hospitals and urgent care at John Radcliffe Hospital.
OUH excelled in areas such as patient communication after assessments, privacy during treatments, and respect for patients. However, communication about waiting times was identified as a key area for improvement.
In overall performance, OUH did better than other trusts in seven questions, worse in one, and matched in 48 questions. Yvonne Christley, chief nursing officer at OUH, noted the positive feedback reflects the hard work of hospital staff. She emphasized the commitment to high-quality patient care.
Interview with Dr. Larry Fitton, Emergency Department Consultant at Oxford University Hospitals NHS Foundation Trust
News Directory 3: Thank you for joining us today, Dr. Fitton. The results of the Urgent and Emergency Care Survey 2024 revealed some insightful feedback about patient care at Oxford University Hospitals NHS Foundation Trust. Can you share your initial thoughts on the survey outcomes?
Dr. Larry Fitton: Thank you for having me. The survey results are encouraging and reflect the dedication of our staff at both the John Radcliffe and Horton General hospitals. I’m particularly pleased with the positive feedback we received regarding patient communication post-assessments and our commitment to ensuring patient privacy and respect during their treatment.
News Directory 3: It’s great to hear that the staff’s hard work is being recognized. However, the survey did highlight communication about waiting times as an area needing improvement. What steps are you considering to address this issue?
Dr. Larry Fitton: Yes, that’s an important point. We understand that waiting times can be a significant source of anxiety for our patients. We are actively reviewing our processes to enhance transparency around wait times, including providing clearer updates and information about what patients can expect during their visit. Our goal is to ensure that patients feel informed and supported throughout their experience.
News Directory 3: The survey indicated that OUH performed better than other trusts in seven areas while matching in 48. What does this say about your team’s performance compared to regional and national standards?
Dr. Larry Fitton: The results are a testament to the hard work and commitment of our entire team. While we celebrate our achievements, we also recognize that there’s always room for improvement. We continuously strive to enhance patient experience and are committed to learning from feedback to better meet the needs of our community.
News Directory 3: The survey methodology has changed since the last iteration, meaning historical comparisons are not available. How do you view the new methodology in terms of assessing patient care?
Dr. Larry Fitton: The updated methodology provides us with fresh insights and aligns with current healthcare standards and expectations. While we cannot compare this year to past surveys directly, it allows us to assess specific aspects of care that are most relevant today. We’re eager to see how these changes will guide our improvements moving forward.
News Directory 3: how do you see the results influencing the relationship between OUH and the Care Quality Commission as well as NHS England?
Dr. Larry Fitton: The feedback from patients is invaluable for both the Care Quality Commission and NHS England, as it offers them a clearer picture of what we’re doing well and where we need to focus our efforts. We view this feedback as a collaborative opportunity to enhance the quality of care we provide and ensure that we’re meeting the expectations of our patients and the wider community.
News Directory 3: Thank you, Dr. Fitton, for sharing your insights. We look forward to seeing how OUH continues to evolve and enhance its emergency care services.
Dr. Larry Fitton: Thank you for having me. It’s important to keep the conversation going about patient care, and I appreciate the opportunity to discuss our ongoing efforts.
Dr. Larry Fitton, an emergency department consultant at OUH, highlighted the focus on improving patient experience. He expressed gratitude for the feedback that helps meet community needs.
The survey occurs every two years, with no historical comparisons available for 2024 due to a redevelopment that changed methodology and questions. Patients’ responses aid the Care Quality Commission (CQC) in understanding service quality. The results will also inform NHS England about patient experiences in acute settings.