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AI Agents: More Tools Than Co-Workers – OpenAI’s New Approach

by Lisa Park - Tech Editor

OpenAI has launched Frontier, a new enterprise platform designed to streamline the building, deployment, and management of AI agents within organizations. Announced on , Frontier aims to provide a unified environment for AI agents to access and interact with a company’s core systems and data, potentially reshaping how enterprises leverage artificial intelligence.

The Enterprise AI Operating System

The platform positions itself as a “semantic layer for the enterprise,” enabling AI agents – whether developed by OpenAI, third parties like Google, Microsoft, or Anthropic, or built internally – to operate with shared context and consistent access controls. This means agents can connect to databases, customer relationship management (CRM) software like Salesforce, human resources systems like Workday, and other internal applications to execute workflows and make decisions. OpenAI’s goal appears to be establishing Frontier as the central nervous system for AI within the enterprise, a platform where both human employees and AI agents can collaborate using the same data, and tools.

A Shift in the User Role: From Prompting to Supervision

The introduction of Frontier coincides with a broader shift in how developers and knowledge workers interact with AI. Rather than simply providing prompts and receiving single responses, the user is evolving into a supervisor, delegating tasks to AI agents, monitoring their progress, and intervening when necessary. This model envisions developers and knowledge workers as “middle managers of AI,” overseeing the work of autonomous agents and ensuring the integrity of their output.

New Tools to Support Agent Development

Alongside Frontier, OpenAI has released several complementary tools. A new macOS desktop app for Codex, its AI coding tool, was launched on . This app serves as a “command center for agents,” allowing developers to run multiple agent threads in parallel, each working on an isolated copy of a codebase using Git worktrees. OpenAI unveiled GPT-5.3-Codex, the AI model powering the new Codex app.

GPT-5.3-Codex: Self-Improving AI

OpenAI reports that its own team utilized early versions of GPT-5.3-Codex to refine the model itself, managing its deployment and diagnosing test results – a process previously described by the company in December 2025. According to OpenAI, GPT-5.3-Codex achieved a score of 77.3% on the Terminal-Bench 2.0 agentic coding benchmark, exceeding Anthropic’s Opus 4.6 by approximately 12 percentage points. This demonstrates a significant advancement in AI-assisted coding capabilities.

Enterprise Focus and Growth

OpenAI’s move into the enterprise sector is a strategic one. CFO Sarah Friar stated that enterprise customers currently account for roughly 40% of OpenAI’s business, with a target of increasing that share to 50% by the end of the year. The company has already secured initial customers for Frontier, including Intuit, State Farm, Thermo Fisher, and Uber, signaling strong early adoption among Fortune 500 companies.

Competition in the Enterprise AI Agent Space

OpenAI is not alone in pursuing the enterprise AI agent market. Anthropic has also been actively developing solutions for businesses, with the recent launch of Claude Cowork and open-source plugins targeting specific professional sectors like legal work and marketing. This competitive landscape suggests a growing demand for AI-powered automation and intelligent agents within organizations. Frontier is designed to work with agents from multiple sources, embracing a multi-partner ecosystem rather than attempting to build all solutions internally, according to Fidji Simo, OpenAI’s CEO of Applications.

Potential Implications and Challenges

The launch of Frontier raises questions about the future of traditional enterprise software. While the platform is currently positioned to enhance existing systems like Salesforce and Workday, its capabilities suggest a potential to eventually replace them. However, the success of this approach hinges on the ability to effectively manage and secure AI agents, ensuring they operate within defined boundaries and do not introduce unintended consequences. The need for human oversight and course correction remains critical, as evidenced by recent experiences with AI coding agents, which require constant monitoring to prevent errors.

OpenAI’s Frontier represents a significant step towards integrating AI agents into the core workflows of large organizations. Whether it will truly become the “operating system of the enterprise” remains to be seen, but it undoubtedly signals a new era in enterprise AI and a shift in the roles of both humans and machines within the workplace.

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