The Need for ⁣Adaptation

Adapting to agentic artificial intelligence is no longer optional for financial institutions; it’s essential for long-term viability.Murli Buluswar, head of US personal banking analytics at Citi, emphasizes that a firm’s capacity to embrace new technologies and fundamentally reshape its operations ‍will determine its future success. He notes that both personnel and organizational structures must acknowledge and prepare for significant changes in how work is performed.

The Emerging Landscape in Banking

The banking sector is rapidly integrating agentic ⁤AI into its workflows. A September 2025 survey by MIT Technology Review Insights, encompassing 250 banking executives, revealed that 70% of firms are already utilizing agentic AI to some extent. This adoption manifests as existing deployments in 16% of organizations and pilot projects in 52%.

Early results demonstrate substantial ⁣benefits. Over half of the surveyed executives (56%) report high capability in ⁣improving ⁢fraud ⁢detection with agentic AI, while 51% see significant gains in security.Moreover, 41% cite reductions in cost and ‍increased efficiency, and⁢ an equal‍ percentage highlight improvements to the customer experience.