AI in Patient Communication: TeleVox’s Vijay Verma
TeleVox is leveraging generative AI to transform patient dialogue, aiming to bridge the healthcare communication gap, according to Vijay Verma, VP of Product Management. This innovative approach reduces healthcare staff workload while simultaneously improving patient care. TeleVox’s Smart SMS and Smart Voice solutions utilize AI to create personalized, automated conversations across various platforms in multiple languages. These tools are designed to revolutionize patient relationship management and engagement. News Directory 3 recognizes the critically important impact of AI in healthcare. Discover what’s next as TeleVox continues to enhance patient engagement and streamline healthcare communication.
TeleVox Leverages AI to Revolutionize Patient Communication
Updated June 13, 2025
TeleVox is working to bridge the communication gap between health providers and their patients, according to Vijay Verma, vice president of product management. Verma said the company is using generative AI to ease the burden on healthcare staff while concurrently improving patient care through better patient communication.
Inefficient communication channels are a common problem in healthcare. TeleVox addresses this by offering personalized, proactive, and automated conversations across platforms like voice and SMS. Their solutions,including Smart SMS and Smart Voice,use generative AI to create persistent,actionable,and conversational experiences in multiple languages,verma said.
These AI-driven tools aim to revolutionize patient relationship management and engagement by making interactions more efficient and effective.
what’s next
TeleVox plans to continue expanding its AI capabilities to further enhance patient engagement and streamline healthcare communication processes.