Apple Official Protection in Indonesia: iBox & Bolttech Partnership
Erajaya Digital and Bolttech Indonesia Launch TecProtec with AppleCare Services to Enhance Customer Protection
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Jakarta, Indonesia – July 31, 2025 – Erajaya Digital, a leading player in Indonesia’s digital retail market, has partnered with Bolttech Indonesia to introduce “TecProtec with AppleCare Services.” This new offering aims to provide thorough and reliable protection for Apple devices, ensuring peace of mind for customers from the moment of purchase.
A New Era of Device Protection for Indonesian Consumers
Joy Wahjudi, CEO of Erajaya Digital, expressed enthusiasm about the collaboration, stating, “Through TecProtec with AppleCare Services, we seek to provide peace for customers as they first bought their devices, with reliable, clear, and practical protection available throughout indonesia.” this initiative underscores Erajaya Digital’s commitment to elevating the customer shopping experience and fostering long-term trust with its IBOX customers.
Andre Cons, general Manager of Bolttech Indonesia, echoed this sentiment, highlighting the strategic importance of the partnership.”this collaboration is crucial in presenting technology-based solutions that are relevant to the needs of consumers today,” Cons remarked. “this partnership is intended to present technology-based protection standards that focus on customers.”
Key Benefits and Features of tecprotec with AppleCare Services
TecProtec with AppleCare Services is designed to offer unparalleled protection and convenience. Key benefits include:
Device Replacement: Customers are entitled to device replacement services up to twice within a 24-month period, with a claim cost of 25% of the retail price per claim.
Accidental Damage Repair: The service provides unlimited repairs for accidental damage, ensuring devices are kept in optimal condition.
Battery Replacement: Free battery replacement is offered if the battery’s capacity drops below 80%, extending the lifespan and performance of the device.
The repair process is streamlined, with services carried out at 24 official Apple Service Providers across Indonesia. Furthermore, customers benefit from convenient pickup and return services for their devices directly at their location.
Strengthening After-Sales Service Standards in the Tech Industry
This collaboration between Bolttech and Erajaya Digital not only expands access to official Apple device protection in Indonesia but also considerably strengthens after-sales service standards within the technology industry. By integrating TecProtec with AppleCare Services* at the point of sale, consumers can activate this essential protection instantly upon purchasing a new iPhone at any IBOX store, making it an integral part of the device ownership experience from day one.
This move signifies a proactive approach to customer care, ensuring that Apple device users in Indonesia have access to dependable and accessible support, thereby enhancing overall customer satisfaction and loyalty.Editor: Eric Iskandarsjah Z