ARCEP Completes​ Information and Awareness Journey Initiative for Consumers in ​Lomé

The Electronic Communications and Posts Regulatory ⁣Authority (ARCEP) has concluded its⁢ information and awareness journey initiative for consumers in Lomé, with a significant number of users participating in the meeting ⁣alongside mobile phone operators.

Following ⁣the⁣ municipalities of the Gulf prefecture, ⁤Agoè-Nyivé, Zio, and Avé, it was the turn of consumers in Lomé to ‍participate in the “Arcep listens to consumers” initiative. The event was attended by representatives from ARCEP,⁣ Moov AFrica Togo, TogoCom, and consumer associations, including⁤ the Togo Consumer League (LCT), ‍the Togolese Consumer​ Association (ATC), and ⁣the Martin Luther ‍King Movement (MMLK).

ARCEP’s Commitment to Listening to Users

The ARCEP initiative, now‌ in its 4th edition, was launched in​ August 2024 with the theme “ARCEP’s commitment to listening to users,​ municipalities, and service operators.” The campaign aims to strengthen listening to users and populations in the field of electronic communication services.

A team from ARCEP and user associations and telephone ⁣operators traveled to several towns in the interior, providing an ⁢opportunity for​ users to express their concerns​ and difficulties with the service provided by operators.

Addressing User Concerns

According to Emmanuel⁤ Sogadji, the⁤ peculiarity ⁤of this year’s edition is the inclusion of operators, allowing users to ask questions‌ directly to ‍them. This enables operators to ⁢provide clarification to users and find solutions to satisfy their concerns.

Consumers welcomed the opportunity to ‌interact directly with⁢ operators, with some expressing ‌concerns about the Tmoney TogoCom service. Other concerns raised included the availability of ⁢the network, which⁢ is not stable, and difficulties with ​radio broadcasts.

A Positive Outcome

Kadiri ⁢Ouro-Agoro, director of legal affairs​ and ‌consumer protection at ARCEP, expressed ⁣satisfaction with ⁤the outcome of the initiative. “We are ⁣hopeful that⁢ things will change,” he said. “And if‍ they don’t⁢ change,⁤ we‌ have a duty to make ‌things change.”

The 4th edition of the Arcep initiative traveled to 117 municipalities in the country, as well ⁢as major cities, raising awareness about users’ rights and duties.

About ARCEP

ARCEP was created by the law on electronic communication on December 17, 2012, ⁣amended⁤ by the law of February 19, 2019, to regulate‍ the electronic and postal communication ​markets in ⁢the context of modernity and technological development.