Arsenal Contact Details | Phone Number & Support

Arsenal Football Club supporters seeking to connect with the organization have multiple avenues for communication, ranging from general inquiries to specific concerns regarding ticketing, membership, or retail purchases. The club provides a dedicated phone line and online resources designed to address a wide spectrum of fan needs.

For general inquiries and head office contact, Arsenal’s primary phone number is 020 7619 5000. This line is staffed Monday through Friday, from 10:00 AM to 4:00 PM, excluding Bank Holidays. Beyond standard business hours, the line operates with varying availability on matchdays, specifically to handle queries related to the game in progress. The club emphasizes that this matchday service is limited to questions directly pertaining to the current fixture.

Recognizing the increasing preference for digital communication, Arsenal strongly encourages fans to utilize its comprehensive Help Centre. This online resource is designed as a first point of contact, allowing users to type in their questions and receive a curated list of relevant articles. The Help Centre is categorized by subject, enabling users to browse for solutions independently.

For issues not resolved through the Help Centre, Arsenal provides a New Enquiry form. This form allows fans to submit detailed questions and select the appropriate category from a dropdown menu, ensuring their inquiry reaches the correct department.

Specific departments within the club have dedicated contact points. Membership inquiries, including questions about new memberships (Red, Silver, Cannon, or Junior Gunner) and Direct Debit concerns, can be directed to the Membership Team at 0344 277 3625. Alternatively, these inquiries can also be submitted via the New Enquiry form, selecting ‘Membership’ from the dropdown options.

Ticketing and services are also accessible via the main phone line, 020 7619 5000, Monday to Friday from 9:30 AM to 5:00 PM, excluding Bank Holidays. Similar to general inquiries, a matchday service is available on this number, with hours adjusted based on kick-off times and limited to game-related questions. Written inquiries for the ticketing team should also be submitted through the New Enquiry form.

Arsenal also provides a dedicated Disability Liaison Team, reachable at 020 7619 5000, Option 2. This team is available Monday through Friday, 9:30 AM to 5:00 PM, excluding Bank Holidays, and can also be contacted via the New Enquiry form.

For customers with questions about ArsenalDirect.com or the club’s retail locations, Arsenal directs inquiries to their customer service email at customerservice@arsenaldirect.co.uk. Fans are again encouraged to first consult the Help Centre for potential answers to common questions.

Beyond these direct contact methods, Arsenal provides avenues for feedback and reporting. Fans can provide feedback on the Arsenal website through a dedicated form. The club offers a clear pathway for reporting abuse and discrimination.

For supporters attending matches, the Matchday Switchboard is available at 0207 619 5000, opening at 9:30 AM and closing 20 minutes after the final whistle. A Match Day Box Office, located next to the Armoury Store, also opens at 9:30 AM and remains accessible until half-time.

It’s important to note that Arsenal, like many major organizations, is experiencing high volumes of customer contact. For technical support related to Arsenal’s digital products, the club directs users to its support center, emphasizing the importance of providing detailed information, including camera and phone models, operating systems, service providers, and the version of the Arsenal Remote app. The club acknowledges that response times may be extended due to the number of new users and expresses gratitude for patience.

While Arsenal Inc., a separate entity focused on firearms, also exists and can be contacted at 4395 W Post Rd #100, Las Vegas, NV 89118, This represents distinct from the Arsenal Football Club and its associated support services. Contacting the correct entity is crucial for efficient resolution of inquiries.