In the Intel Core Ultra 200S series desktop CPU environment (code name: Arrow Lake),Windows 11 24H2 encounters issues such as a black screen or random reboots.
Problem overview
In the Intel Core Ultra 200S series desktop CPU environment, there are issues such as a black screen that occurs during installation or startup of Windows 11 24H2 or random crashes that require rebooting.
The cause of this problem is the Intel Core Ultra 200S desktop CPU iGPU (GPU integrated into the CPU). In Windows 11 24H2 environment, this issue occurs because dGPU (graphics card/grabo) and iGPU conflict. (That is, it happens if your PC has a dGPU and iGPU is enabled)
The following three CPU models equipped with iGPU are affected by the issue.
- Core Ultra 9 285K
- CoreUltra7 265K
- CoreUltra 5 245K
KF models such as Core Ultra 7 265KF and Core Ultra 5 245KF do not have iGPU and are not affected by this issue.
How to deal with it/alternative solutions
If you experience this problem, there are several solutions and workarounds. Please consider one of the following.
Solution A: Update the BIOS
Update your Z890 motherboard BIOS to the latest version. If you update your BIOS to a BIOS that fixes this issue, this will essentially fix the problem. Download the latest BIOS from each motherboard manufacturer’s website, update it, and restart your PC.
Solution B: Disable iGPU
If a BIOS update that addresses this issue has not yet been released, disable iGPU from BIOS/UEFI settings as a temporary fix. This issue will not occur if you disable the iGPU.
Solution C: Use Windows11 23H2
If a BIOS update that addresses this issue has not yet been released and you want to use both dGPU and iGPU, consider using Windows 11 23H2.
observations
This issue occurs on virtually all Z890 motherboard environments, including ASUS, MSI, and Gigabyte. It is very likely that most motherboards from the initial batch did not have the correct BIOS applied, so the probability of this problem occurring is considered very high. Since it is likely that a modified BIOS has been applied since the second batch, the probability of this problem occurring is low.
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