Cancel Katy Perry & Carlos Rivera Concerts at Guadalajara Arena
Guadalajara Arena Concerts Canceled: Rivera, Intocable, and Perry Affected
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Construction Delays Force Postponement; Refunds Offered
Concerts featuring Carlos Rivera, Intocable, and Katy Perry, originally scheduled for April and May at the Arena Guadalajara, have been canceled due to construction delays. Zignia Live, the company responsible for the presentations, announced that the venue will not be completed to meet safety and comfort standards in time for the planned dates.
Zignia Live Statement
In a released statement, Zignia Live explained that the decision to cancel was made because the Guadalajara ArenaS construction would not be finished to ensure public and artist safety and comfort. The affected concerts included Carlos Rivera (April 25, 2025), Intocable (April 26, 2025), and Katy Perry (May 1 and 2, 2025).
The statement emphasized that the cancellations were beyond the artists’ control, expressing appreciation for their support and understanding. Zignia Live stated their commitment to providing high-quality, secure shows and acknowledged that despite their best efforts, they were not yet ready to host the events.
Refund Facts
Zignia Live has assured ticket holders that full refunds will be provided. For online purchases, refunds will be processed automatically, and customers will be contacted via email.
Those who purchased tickets in stores or through other non-internet methods are requested to initiate the refund process by sending an email to reembolsos@superboletos.com starting April 22, 2025. The email should include:
Subject line: GDL Arena Refunds
A copy of official identification (INE or passport)
* Clear and complete images of the tickets
The company advises that the response time for refund inquiries is between four and seven business days.
For further questions or clarifications, individuals can contact +52 8116251483 via WhatsApp or email reembolsos@superboletos.com. Additional information is also available.
Guadalajara Arena Concerts Canceled: Your Questions Answered
This guide answers your top questions about the recent concert cancellations at the Arena Guadalajara.We’ll cover the reasons for the cancellations, which artists are affected, and how to get your refund.
Why Were the Guadalajara Arena Concerts Canceled?
What’s the main reason for canceling the concerts at the Arena Guadalajara?
The concerts were canceled due to construction delays at the Arena Guadalajara. The venue won’t be completed in time to meet the necessary safety and comfort standards for the planned dates.
What exactly does “construction delays” mean for the concerts?
It means that the Arena Guadalajara’s construction is not finished. The venue isn’t ready to safely host concerts. It’s not about the artists’ availability or any issues with the performances themselves.
Which Concerts Were Affected?
Which artists’ concerts have been canceled?
The canceled concerts include:
Carlos Rivera (April 25, 2025)
Intocable (April 26, 2025)
Katy Perry (May 1 and 2, 2025)
Were these cancellations the artists’ fault?
No, the cancellations are beyond the artists’ control, according to Zignia Live.
How to Get a Refund for Canceled Concerts
How do I get my refund if I bought tickets online?
If you purchased your tickets online, refunds will be processed automatically. You should be contacted via email with further details on your refund.
what if I bought my tickets at a store or through a different method othre than online?
If you purchased tickets at a store or through a non-internet method, you’ll need to initiate the refund process by sending an email to reembolsos@superboletos.com,starting April 22,2025.
What facts do I need to include in the refund email?
Your refund email should include the following:
Subject Line: GDL Arena Refunds
A copy of your official identification (INE or passport)
Clear and complete images of your tickets
How long will it take to receive my refund?
Zignia Live advises that the response time for refund inquiries is between four and seven business days.
is there a way to contact zignia Live for further clarification?
Yes, you can contact Zignia Live via:
WhatsApp: +52 8116251483
Email: reembolsos@superboletos.com
Summary of Refund Information
| Method of Purchase | Refund Process | Required Information | Contact Information |
| :—————– | :———————————– | :——————————– | :——————————- |
| Online | Automatic; Contacted via email | N/A | N/A |
| In-Store/Other | Email to reembolsos@superboletos.com | Identification & Ticket Images | reembolsos@superboletos.com or +52 8116251483 (WhatsApp) |
Will the Concerts Be Rescheduled?
The provided information does not specify if the concerts will be rescheduled.