DK Techin Katok Chatbot Reaches 3M Users
- SEOUL, South Korea (April 10, 2025) – Kakao IT Solution Development subsidiary, announced today that it's KakaoTalk-based customer service chatbot, 'Chatbot Now,' has surpassed 3 million cumulative users...
- Chatbot Now, a customer service solution tailored for shopping mall operators on KakaoTalk, is jointly developed and managed by DK Techin and K & Works.
- According to the company, Chatbot Now handled 4.15 million customer service inquiries last year, a 46% increase year-over-year.
Kakao’s chatbot Now Exceeds 3 Million Users, Citing AI Integration and Hosting Expansion
Table of Contents
- Kakao’s chatbot Now Exceeds 3 Million Users, Citing AI Integration and Hosting Expansion
- Kakao’s Chatbot Now: your Questions Answered
- What is Kakao’s “Chatbot Now”?
- How does “Chatbot Now” work?
- How many users does “Chatbot Now” have?
- What are the Key Features of “Chatbot Now”?
- What kind of inquiries does “Chatbot Now” handle?
- How many customer service inquiries did “Chatbot Now” handle last year?
- How has “Chatbot Now” contributed to cost savings?
- What factors have contributed to “Chatbot Now’s” user growth?
- How does AI enhance the customer experience in “Chatbot Now”?
- What is the Kakao I ConnectTalk Platform?
- What other services are provided by DK techin on Kakao I ConnectTalk?
- summary of Key Metrics
SEOUL, South Korea (April 10, 2025) – Kakao IT Solution Development subsidiary, announced today that it’s KakaoTalk-based customer service chatbot, ‘Chatbot Now,’ has surpassed 3 million cumulative users within two years of operation.
Chatbot Now, a customer service solution tailored for shopping mall operators on KakaoTalk, is jointly developed and managed by DK Techin and K & Works. The service allows users to initiate consultations simply by adding a shopping mall’s official KakaoTalk channel, eliminating the need to visit a website or install a separate submission.
Chatbot Handles Millions of Inquiries, saves Billions in Costs
According to the company, Chatbot Now handled 4.15 million customer service inquiries last year, a 46% increase year-over-year. DK Techin estimates the chatbot’s use resulted in cost savings of 8.3 billion won. This figure is based on the estimated cost of an outsourced counseling center (2,000 won per inquiry) multiplied by the number of inquiries handled automatically by the chatbot.
Key Factors Driving User Growth
DK Techin attributes the significant increase in users to several factors:
- Expansion of Chatbot Now’s integration with web hosting companies,including Iim Web,Flexji,and Sewon Atos.
- The launch of an online and offline combined store solution within the ‘Chatbot Now’ platform.
- The addition of new features powered by artificial intelligence (AI).
AI-Powered Features Enhance Customer Experience
The AI functionality within Chatbot Now, officially launched in December of last year, integrates a large language model (LLM) with the existing chatbot. This allows the system to learn from extensive text data and accurately identify user questions, generating natural and relevant responses. The AI is designed to quickly address frequently asked questions, such as product recommendations and after-sales service inquiries, while also providing links to relevant pages for increased customer convenience.
Lee Kyung-won, Managing Director at DK Techin, stated, “Last year, we continued to expand the number of users by expanding the Chatbot Now interlocking hosting and launching new functions.”
Kakao I ConnectTalk Platform
DK Techin utilizes the Kakao I ConnectTalk platform, leveraging Kakao’s AI technology and a high-performance natural language processing model (AML), to deliver kakaotalk-based customer service solutions across various sectors, including public services, finance, and distribution. Key offerings include the ‘Chatbot Now’ commerce-specialized CS solution and the ‘Smart Yangpyeong Talk‘ digital administrative service.
Kakao’s Chatbot Now: your Questions Answered
Kakao’s customer service chatbot, “Chatbot Now,” has seen remarkable growth. Let’s dive into what makes this chatbot tick and what it means for businesses and users.
What is Kakao’s “Chatbot Now”?
Chatbot Now is a customer service solution, built on the KakaoTalk platform, designed specifically for shopping mall operators. It’s a collaborative effort between DK Techin and K & Works, offering a convenient way for customers to get help without leaving KakaoTalk.
How does “Chatbot Now” work?
Users can interact with Chatbot Now by simply adding a shopping mall’s official KakaoTalk channel. This eliminates the need to visit a website or install a separate app, making it user-friendly and accessible.
How many users does “Chatbot Now” have?
As of April 2025, “Chatbot now” has surpassed 3 million cumulative users. This impressive figure highlights its rising popularity and effectiveness.
What are the Key Features of “Chatbot Now”?
Key features include:
- Customer service interactions directly within KakaoTalk.
- AI-powered features for enhanced user experience.
- Integration with web hosting companies.
- Online and offline store solutions.
What kind of inquiries does “Chatbot Now” handle?
The chatbot handles a wide range of customer service inquiries, including:
- Product recommendations
- After-sales service inquiries
How many customer service inquiries did “Chatbot Now” handle last year?
Last year, the chatbot handled 4.15 million customer service inquiries.
How has “Chatbot Now” contributed to cost savings?
Due to automated responses, DK Techin estimates that Chatbot now’s use resulted in cost savings of 8.3 billion won.
What factors have contributed to “Chatbot Now’s” user growth?
The growth is attributed to:
- Expanding integration with web hosting companies (Iim Web, Flexji, and Sewon Atos).
- launching an online and offline combined store solution.
- The integration of AI-powered features.
How does AI enhance the customer experience in “Chatbot Now”?
The AI functionality uses a large language model (LLM). This allows the chatbot to:
- Understand and respond to user questions more naturally.
- Generate relevant responses.
- Provide links to helpful pages.
What is the Kakao I ConnectTalk Platform?
DK Techin utilizes the Kakao I ConnectTalk platform to deliver KakaoTalk-based customer service solutions. This platform leverages Kakao’s AI tech and a high-performance natural language processing model (AML) across various sectors.
What other services are provided by DK techin on Kakao I ConnectTalk?
Besides ”Chatbot Now,” DK Techin also offers “Smart Yangpyeong Talk,” a digital administrative service based on KakaoTalk.
summary of Key Metrics
Here is a brief overview of the key data points:
| Metric | Value |
|---|---|
| Cumulative Users (as of april 2025) | 3 million+ |
| Customer Service Inquiries Handled (Last year) | 4.15 million |
| Year-over-year increase in inquiries | 46% |
| Estimated Cost Savings | 8.3 billion won |