Dongducheon City conducts civil complaint response training for kind-minded innovative employees

[동두천=뉴스핌] Reporter Choi Hwan-geum = Dongducheon City, Gyeonggi-do (Mayor Park Hyeong-deok) announced on the 11th that on the 8th, it conducted customer satisfaction complaint response training for all employees below level 6 to establish the service mindset that public officials should have.

On this day, professional instructors were invited to provide face-to-face training on establishing a mindset that emphasizes empathy and being considerate of others, communication methods to improve phone and on-site response skills, and non-verbal directing methods, along with online training through video transmission. .

Dongducheon City, Gyeonggi-do (Mayor Park Hyeong-deok) announced on the 8th that it had conducted customer satisfaction complaint response training for all employees below level 6 to establish the service mindset that public officials should have. [사진=동두천시] 2024.11.11 atbodo@newspim.com

Dongducheon Mayor Park Hyeong-deok said, “If public officials become kinder and take proactive actions, the expressions of citizens who accept services will change dramatically. We will practice an administration that brings smiles to citizens by establishing the ability to be considerate and empathize with others through civil complaint response training. “He said.

Meanwhile, the city has been implementing eye-level education by converting friendly education for public officials into customized education for each target. On August 29, a professional instructor provided training on how to respond to dissatisfied customers from the point of receiving complaints to public officials of level 5 or higher, and on October 2 and November 8, all public officials of level 6 or lower were trained to show consideration for complainants. We have provided training on the mindset of public servants.

atbodo@newspim.com