Epic EHR Dominates: KLAS Report 2024
- acute care EHR market in 2024, achieving record gains, according to a new KLAS research report.
- The study found that 272 hospitals made new EHR choices in 2024, a slight decrease from the previous year's 319.
- Epic secured 70% of hospitals involved in EHR decisions last year, including 10 large health systems encompassing 108 hospitals. the company's Community Connect program also boosted its presence...
Epic’s grip on the acute care EHR market strengthened dramatically in 2024, according too the latest KLAS report. The report reveals record gains for epic, fueled by strong vendor partnerships, while Oracle Health faced setbacks due to declining customer trust. the data shows that over 270 hospitals underwent EHR evaluations and decisions, with vendor relationships taking center stage. Meditech also saw movement, though with mixed results. News Directory 3 has the crucial details: the EHR landscape is consolidating around dominant players. Discover how these shifts will impact healthcare providers, and what strategies hospitals can leverage to select the right EHR.
Epic Widens EHR Lead as Oracle Battles Trust Issues
Updated June 10, 2025
Epic Systems solidified its dominance in the U.S. acute care EHR market in 2024, achieving record gains, according to a new KLAS research report. Simultaneously occurring, Oracle Health experienced net losses as customer confidence in its partnerships waned. The report analyzed hospital EHR decisions nationwide, highlighting the growing importance of vendor relationships.
The study found that 272 hospitals made new EHR choices in 2024, a slight decrease from the previous year’s 319. However, the decisions made where more decisive, especially among larger health systems, with vendor partnership quality emerging as a key factor in the EHR selection process.
Epic secured 70% of hospitals involved in EHR decisions last year, including 10 large health systems encompassing 108 hospitals. the company’s Community Connect program also boosted its presence among smaller, standalone hospitals. Epic’s gains resulted in a net increase of 176 hospitals and nearly 30,000 beds.
In contrast, Oracle Health lost 74 hospitals in 2024. Despite introducing new technologies, many clients expressed doubts about Oracle’s dedication to customer engagement. KLAS reported that Oracle’s relationship and loyalty scores have declined as its acquisition of Cerner. However, over a third of Oracle customers noted recent improvements in execution, suggesting potential stabilization in the electronic health records (EHR) market.
Meditech saw 63% of its legacy customers migrate to its Expanse platform in 2024. Still, the company experienced a net loss of 57 hospitals, largely due to one system’s switch of 41 sites to Epic. Other vendors, including MedHost and Altera Digital Health, reported minimal gains. TruBridge saw a net loss in hospitals, though it did see a slight increase in beds served.
“The stability and partnership Epic has delivered made this a relatively easy decision,” one health system executive told KLAS.
What’s next
The EHR market is seeing a shift where health systems are prioritizing vendor partnership quality and long-term vision alongside technical capabilities. Vendors that foster strong dialog and engagement are more likely to retain and attract customers in the evolving healthcare landscape.