Fix US Healthcare: One Simple Trick?
- A growing number of people believe that hospitals prioritize revenue over patient care, contributing to a notable trust deficit in the healthcare system.
- the current state of affairs is unsustainable, marked by rising costs and declining health outcomes that burden households, businesses, and the healthcare industry.According to a Jarrard/Chartis study from...
- Rebuilding trust requires a modern healthcare experience genuinely designed around people’s needs.
A growing crisis plagues US healthcare: Distrust. A recent report reveals a sharp decline in patient trust, with many perceiving that hospitals prioritize revenue over care, leading to delayed treatments and expensive emergency room visits. This impacts everything from individual health to the broader economy. Discover how initiatives by employers and public-sector organizations can reshape healthcare, focusing on integration and value-based care. News Directory 3 explores innovative models and what this can mean for your well-being. How can these structural changes heal the system and restore faith? Discover what’s next …
Hospitals’ Revenue Focus Erodes Patient Trust, Fuels Healthcare Crisis
Updated May 28, 2025
A growing number of people believe that hospitals prioritize revenue over patient care, contributing to a notable trust deficit in the healthcare system. This lack of trust causes individuals to delay or avoid seeking medical attention, often leading to preventable emergency room visits and surgeries.
the current state of affairs is unsustainable, marked by rising costs and declining health outcomes that burden households, businesses, and the healthcare industry.According to a Jarrard/Chartis study from 2025, a significant portion of the population feels U.S. hospitals are more focused on making money then caring for patients.
Rebuilding trust requires a modern healthcare experience genuinely designed around people’s needs. Private employers and public-sector organizations, which collectively provide health insurance to nearly 160 million Americans, are uniquely positioned to drive this change.
Thes organizations’ interests are naturally aligned with those they cover. Employees want more healthy days with lower costs, while employers seek a healthy and productive workforce alongside reduced healthcare spending, which is projected to increase by 9% this year.
Self-funded employers, representing two-thirds of the group market, are notably crucial due to their purchasing power and ability to curate benefits. Many are contracting directly with health systems and service providers.
| Loss of Trust in Healthcare Providers | |
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Hospitals in the U.S. are mostly focused on… |
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| ⏺ Caring for patients⏺ Making money Source: Jarrard/Chartis (2025) |
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To repair the healthcare experience, integration is essential. This includes connecting primary,behavioral,and specialty care,blending virtual and in-person experiences,and giving care teams access to shared data. Integration must extend to administrative, financial, and logistical aspects.
People need a trustworthy support system that addresses their mental, physical, and financial health through navigation, financial advocacy, and social support.
value-based care, while promising, has had mixed results in Medicare experiments. though, alternative payment and care delivery models in the commercial market hold untapped potential.New value-based partnership models are emerging,such as shared savings models that incentivize healthcare service providers and insurers to drive positive outcomes.
| Health Insurance Coverage of the U.S. PopulationSource: KFF (2023) | |
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What’s next
When healthcare earns people’s trust, high costs and poor outcomes can reverse. An easier, integrated, people-first experience drives engagement, improves outcomes, and builds further trust. As people get healthier, they need less high-cost care, becoming more resilient and productive, which benefits purchasers.