Flogas Suspends New Accounts – 10 Day Delay
- Flogas is currently unable to process new accounts due to a system upgrade.
- * Pause Dates: Processing was paused from October 17th to October 27th, and may continue to be delayed beyond October 28th.
Hear’s a summary of teh article about Flogas:
Flogas is currently unable to process new accounts due to a system upgrade.
* Pause Dates: Processing was paused from October 17th to October 27th, and may continue to be delayed beyond October 28th.
* Reason: The upgrade is intended to improve service and customer experience.
* Communication Issues: While existing and new customers where supposed to be informed via letter, Flogas continued to accept new customers after October 17th without immediately informing them of the processing delay. Some customers only learned of the delay after signing up and receiving a switch-over date.
* Affected Orders: Orders affected by the delay are expected to be processed starting October 28th, but this is not guaranteed.
* Regulatory Awareness: Flogas has informed the Commission for Regulation of Utilities (CRU) about the situation.