West Bend, Wisconsin residents have a new option for auto glass repair and replacement with the recent opening of Glass Doctor Auto of West Bend. Located at
848 S. Main Street, the business, owned and operated by Josh and Lindsey Uelmen, aims to provide fast, professional service to get drivers back on the road safely.
The importance of maintaining vehicle safety standards extends beyond routine maintenance; a compromised windshield can significantly impact driver and passenger safety. Driving with a damaged windshield can even be illegal, according to experts. A chip or crack can weaken the structural integrity of the glass, potentially affecting airbag deployment in the event of a collision. Even minor damage can obstruct a driver’s vision, increasing the risk of an accident.
Josh Uelmen brings a unique background to the business, having spent 16 years working on power plant equipment. This experience instilled in him a strong appreciation for precision and craftsmanship, qualities he now applies to auto glass repair. He and Lindsey chose to open a Glass Doctor franchise because of its commitment to customer service and a strong network of fellow owners who share similar values.
“Other franchises talk about values, but Glass Doctor owners really live them. The respect, integrity, and customer focus were what sold us,” Uelmen explained. This dedication to quality is reflected in the shop’s spacious 8,000-square-foot facility, designed to accommodate at least 10 vehicles, including larger commercial trucks. The location on Main Street offers visibility and convenience for customers.
Glass Doctor Auto of West Bend offers a comprehensive range of services, including windshield replacement, chip repair, and headlight restoration. A growing area of focus is the recalibration of Advanced Driver Assistance Systems (ADAS) found in many modern vehicles. These systems, which include features like lane departure warning and automatic emergency braking, rely on properly calibrated cameras and sensors, often mounted near the windshield. When a windshield is replaced, these systems require recalibration to ensure they function correctly.
“A lot of people don’t realize their cars have these safety systems, but when we replace a windshield, we make sure everything is recalibrated so they’re back on the road safely,” Uelmen said. This attention to detail demonstrates a commitment to not just repairing glass, but ensuring the overall safety of the vehicle and its occupants.
The business operates under a “Make It Right” guarantee, promising customer satisfaction and a commitment to correcting any issues that may arise. The Uelmens also strive to offer competitive pricing, recognizing the financial burden that unexpected auto repairs can place on families. They also offer a water-repellent coating for windshields that can last up to two years, improving visibility in inclement weather.
The opening of Glass Doctor Auto of West Bend reflects a broader trend of locally owned businesses prioritizing customer service and community involvement. The Uelmens emphasize the importance of work-life balance, structuring their business to allow them to be present for their families while still providing high-quality service to their customers. This commitment to both professional excellence and personal well-being resonates with the values of the Midwest community they serve.
For vehicle owners in Washington, Waukesha, and Fond Du Lac counties, and surrounding areas, Glass Doctor Auto of West Bend provides a convenient and reliable option for all auto glass needs. The business can be reached at (262) 214-0906.
