GP Burnout: Waiting Lists, Self-Diagnosis, and Patient Dominance
The Rising Risk of Lawsuits and Lucrative Business for Private Clinics in Italy
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Concerns are growing over defensive medicine practices among general practitioners and the financial benefits accruing to private clinics, fueled by patient impatience and the “intramoenia” system.
Updated September 14, 2025, at 00:35:13
The Pressure on General Practitioners
General practitioners (GPs) in Italy are increasingly feeling pressured to prescribe unneeded tests and visits to avoid potential complaints from patients whose requests are not instantly met. This practice, ofen referred to as “defensive medicine,” is driven by a fear of legal repercussions.
Enzo Bozza, a physician from Belluno, described the situation as GPs being treated like a “supermarket” where patients arrive with self-diagnoses and demands. This highlights a shift in the doctor-patient relationship, where GPs are perceived more as prescribers than diagnosticians.
The core issue is a perceived lack of support and resources for GPs, leading them to feel compelled to fulfill patient requests even if medically unnecessary.This contributes to an overburdened healthcare system and increased costs.
The “Intramoenia” System and Private Clinic Profits
A significant factor contributing to this dynamic is the “intramoenia” system, which allows doctors to practice privately within public hospital facilities. This creates a financial incentive for doctors to encourage patients to seek paid services in private clinics.
The article points out that private clinics are capitalizing on patient impatience and the availability of “intramoenia” services, generating substantial profits while public healthcare salaries remain relatively low. This disparity creates a two-tiered system where access to timely care is often dependent on financial resources.
The practice of creating “Lists of Lists”-requests for superfluous performance-further exacerbates the problem, placing additional burdens on GPs and driving up healthcare costs.
The Need for Systemic Change
the article emphasizes the need to restore dignity and resources to local medicine, strengthening the trust between doctors and patients. This requires addressing the underlying issues that contribute to defensive medicine and the financial incentives that drive patients towards private clinics.
Potential solutions include:
- Increased funding for primary care.
- Legal reforms to protect GPs from frivolous lawsuits.
- Improved interaction and education to manage patient expectations.
- Re-evaluation of the “intramoenia” system to ensure fairness and transparency.
