Grab Apologizes After Driver Harassment Allegations in Malaysia
Johor Bahru, Malaysia – Police in Johor Bahru are investigating a video circulating online that appears to show a Grab driver harassing a female passenger. The incident, which reportedly occurred on Sunday, February 1, 2026, has sparked public outrage and prompted an apology from Grab Malaysia.
The video, initially posted to a Facebook group called JB Chui Shui Zhan, shows the driver reaching towards the rear passenger seat and questioning the woman about her age in Mandarin. According to a post by someone identifying as the passenger’s sibling, the incident took place while the woman was travelling from Taman Mount Austin to R&F Mall, near the Causeway.
In the footage, the driver can be heard asking, “How old are you this year? Can you speak Mandarin?” The passenger reportedly shielded herself from the driver’s advances and did not respond. The sibling’s post also alleges the driver asked, “How much? How much to rent a room with you?”
Grab Malaysia issued a public apology on TikTok, stating it was “deeply sorry” and “acknowledges the seriousness of the matter.” The company added that it would take action in line with its policies and is actively reaching out to the affected passenger to investigate and provide support. “This never should have happened,” Grab Malaysia said in its statement.
According to the Facebook post, the passenger was left in tears during the ride and locked herself in her room upon returning home. The family has reportedly lodged a complaint against the driver and plans to file a police report once the passenger is emotionally ready.
Assistant Commissioner Raub Selamat, the Johor Bahru South police chief, confirmed that investigators are aware of the video and are investigating the incident from all angles, according to the Malay Mail.
The case has drawn significant attention online, with social media users urging authorities to take action. One commenter wrote, “Report to the police immediately. You can’t let people like him get off the hook.” The Facebook post had garnered 1,900 comments and 3,600 shares as of today, .
Sin Chew Daily reported that the alleged driver is a teacher at Johor Jaya Chinese Primary School in Johor Bahru. The school chairman stated that they are awaiting confirmation from the principal and that the driver’s identity could not be determined solely based on the circulating videos. If the driver’s identity is confirmed, the case will be referred to the Johor State Education Department for further action, the chairman reportedly added.
