Las Vegas will be the focal point for IT service and support professionals this May as HDI hosts its inaugural HDI Service & Support World , at Caesars Palace. The event represents a consolidation of two previously separate conferences – SupportWorld Live and Service Management World – into a single, comprehensive gathering.
This new event aims to unite professionals across the IT service and support ecosystem, encompassing IT Service Management (ITSM), Customer Support, and Technical Support. The goal, according to HDI, is to provide a platform for exploring the latest trends, frameworks, and solutions impacting the industry. The conference program is now available, offering attendees a chance to connect with peers and experts.
The creation of HDI Service & Support World reflects a growing convergence within the IT service landscape. Historically, ITSM focused on the internal processes and technologies supporting IT services, while customer and technical support concentrated on direct interactions with end-users. However, the lines between these disciplines are increasingly blurred as organizations prioritize seamless, integrated service experiences. A unified event acknowledges this shift and provides a space for cross-functional collaboration.
While specific details of the conference program weren’t detailed in available information, the event’s description highlights a focus on staying ahead of the curve. This suggests sessions will likely cover emerging technologies and methodologies impacting service delivery. Given the current trajectory of the IT industry, potential topics could include the evolving role of automation, the integration of artificial intelligence into support workflows, and strategies for managing increasingly complex hybrid IT environments.
The event is positioned as a “powerhouse” for the IT service and support ecosystem, indicating a significant investment by HDI in creating a premier industry event. This consolidation suggests HDI anticipates increased value for both attendees and sponsors by bringing together a broader audience and a more comprehensive range of solutions.
For those interested in attending, HDI is offering a promotional discount. Using the promo code WORLD400
will save $400 on Premier and Core pass types. This suggests a tiered pricing structure, with different pass levels offering varying access to sessions, networking events, and other conference features. The availability of a discount code is a common practice for conferences aiming to incentivize early registration and maximize attendance.
HDI, the organization behind the event, has a long-standing reputation in the IT service and support industry. They are known for their certifications, training programs, and research, all geared towards improving the quality and effectiveness of IT service delivery. The launch of HDI Service & Support World builds upon this foundation, aiming to establish a flagship event that sets the standard for industry knowledge sharing and networking.
The choice of Las Vegas as the event location is also noteworthy. Las Vegas is a popular destination for large-scale conferences, offering extensive hotel accommodations, convention facilities, and entertainment options. This likely factored into HDI’s decision to host the event at Caesars Palace, a well-known venue capable of accommodating a substantial number of attendees.
The timing of the event, in early May, positions it strategically within the conference calendar. It allows professionals to attend after the initial rush of spring events and before the summer vacation period. This timing could maximize attendance by providing a convenient opportunity for industry professionals to invest in their professional development.
While the search results do not provide specifics on the expected number of attendees or exhibitors, the event’s description and positioning suggest a significant undertaking. The success of HDI Service & Support World will likely be measured by its ability to attract a diverse range of participants, facilitate meaningful connections, and deliver valuable insights into the future of IT service and support.
