Join lululemon: Assistant Manager, Guest Experience – Lead with Integrity and Inclusivity

lululemon: Assistant Manager, Guest Experience

Who We Are

lululemon is a performance apparel company focused on yoga, running, training, and athletic activities. We create products that support movement, growth, and wellness. Our success relies on innovative products, strong store presence, and meaningful community connections. We strive to foster a diverse and inclusive environment for our employees.

Job Summary

The Assistant Manager, Guest Experience is key to our store leadership team. This role ensures team members and guests receive excellent experiences daily. Assistant Managers lead from the floor, develop team culture, and provide a sense of belonging, resulting in outstanding guest service aligned with company values.

Core Responsibilities

Leadership and People Management

1. Foster an inclusive team environment by celebrating diversity.
2. Engage team members by clarifying their role in store success.
3. Implement the Store Manager’s vision and share it with the team.
4. Support hiring a diverse team to achieve results.
5. Promote ongoing learning and development through feedback and coaching.
6. Manage performance activities, including feedback and documentation.
7. Address employee concerns and collaborate with support as needed.

Guest Experience and Community

1. Lead a great guest experience through staff support and feedback.
2. Provide retail floor leadership, ensuring efficient operations.
3. Resolve guest feedback and urgent requests promptly.

Operations, Product, and Strategy

1. Partner with managers to review business data for planning.
2. Maintain product presentation and merchandising.
3. Open and close the store per procedures.
4. Ensure a safe work environment by following safety policies.
5. Comply with applicable laws and regulations.

Budget Responsibility

• Manage aspects of the controllable budget and labor hours.

People Management

• Lead a subset of store employees as delegated by the Store Manager.

What We Look For

• Inclusion & Diversity: Supports an inclusive environment.
• Integrity: Acts honestly and ethically.
• Leadership: Inspires and motivates others.
• Guest Experience: Ensures a high-quality experience for guests.
• Team Building: Develops effective teams valuing contributions.
• Decision Making: Makes timely, logical decisions.
• Strategic Thinking: Aligns strategies with company vision.
• Change Management: Guides teams through change.
• Interactive Communication: Communicates effectively with others.

Job Requirements

Eligibility

• Legally authorized to work in the country of the store.
• Reliable transportation to assigned store.

Schedule/Availability

• Variable schedule including early mornings, evenings, weekends, and holidays.

Experience

• 1 year of people management experience.
• 1 year of leadership experience in business operations.

Job Assets (Preferred)

• High school diploma or GED.
• Bachelor’s degree or equivalent.
• 1 year of retail management experience.
• 1 year of experience in recruiting or training.

Work Context

• Bright lights and loud music in the work environment.
• Teamwork and independent tasks.
• Conflict management and guest issue resolution.
• Relationship-building with community members.
• Use of technical devices for communication.
• Active store engagement with some sitting required.
• May involve lifting boxes up to 30 lbs.

Compensation & Benefits

• Base Pay Range: $24.07-$32.57/hour
• Target Bonus: 25%
• Total Target Base Pay: $30.09-$40.71/hour

We value our people’s performance and well-being. Our compensation includes:

• Extended health and dental benefits.
• Paid time off.
• Savings and retirement plan matching.
• Employee discount.
• Fitness and yoga classes.
• Career development opportunities.

Note: Benefits and incentives have eligibility requirements and may change without notice.