San Francisco Chronicle in Napa, California

“Scam scam scam. They promised $0.99 for 6 months, cancel anytime. When I called to cancel I was told I couldn’t until 6 months was up, so I got pissed. And they canceled my subscription. Why did we have to go through that? Do what you say.”

— Scott Steiner · ★☆☆☆☆

“Horrible subscription policy and customer service. Deal with any other news business than this one.”

— Charlie · ★☆☆☆☆

“If their customer facing business policies are this disturbingly abusive I wouldnt trust their journalism practices. Their billing and membership policies abuse customers. Extremely rude and cruel customer service manager. I was in SF temporarily and was forced to subscribe to read one article (on 11/29/23). I quickly canceled the very next day (11/30) as I wasn't staying in SF for long. ***Cancelations can only happen verbally by phone. THEY DO NOT PROVIDE CONFIRMATION OF CANCELATION***. You just have to take their word for it that it's canceled. 7 months later I'm getting text messages say”

— Evelyn Martinez · ★☆☆☆☆

“This is not San Francisco chronicle building. This is part of Hibernia Bank Landmark. TFC "sarimanok"An extension uses of those CA/NV Certified clinicians. FOR FILIPINOS that needs tender loving care and donations passing co-vid 19 Pandemic...”

— Efren Uchi (Names) · ★★★★★ · 2021-4-1

“Terrible customer service. Will not refund my subscription. The supposed supervisor I spoke to just kept repeating the same thing over and over. Told me to read the terms and conditions of the subscription. Is my $20 going to make or break your publication?? I just want my money back to use it on something more useful than your outrageously priced newspaper!!”

— Brittney Aguilar · ★☆☆☆☆

“If only I could give the Chronicle less than one star, I surely would. They are completely incompetent at delivering a paper to someone who has been a subscriber for years. For some reason after getting the Sunday Chronicle for years, they suddenly stopped delivering my Sunday paper. I have confirmed with them I am paid up for months into the future so it's their incompetence. I have called to have my paper re-delivered 8 times now. Each time they say they will re-deliver the paper and they do not. They are liars! They also say they will notify my carrier and resolve the issue. They ”

— Paul Bacon · ★☆☆☆☆

“I like the content but their billing policy is dishonest. They auto charged my credit card 10 days before renewal. When I called immediately, even though I am still in my old subscription they refuse to credit it back. Feels dishonest.”

— Ben Mandell · ★☆☆☆☆

“They converted our Friday-Sunday paper delivery to Sunday only. No prior notice. No refund offer. Basically "too bad, take it or leave it" from customer support. And people wonder why print media is struggling. Here are two good reasons; poor communication and poor customer support. You have now lost yet another subscriber.”

— Rich Provisor · ★☆☆☆☆

“Joke of a rag from Frisco, website says "only subscribers are allowed to use adblocker" when in fact, upon disabling adblocker, I found only subscribers can read articles AT ALL. Nobody wants to pay to subscribe to your hack, third-rate, AP-ripoff newsclone. If you can't make money without everyone paying a subscription fee, you're going to lose what readers you DO have really quick.”

— Jordan Scott · ★☆☆☆☆

“These are fake bot reviews one only needs to yelp SF chonicle to see there raiting. This place is extremely corrupt now and takes money to promote propaganda. The building manger treats there contractors as if they are slaves. Even calls them racial slurs and makes jokes on there disabilities. I will be making a case with the CA labor board”

— Beast Master · ★☆☆☆☆