The Seattle Times in Seattle, Washington

“It's no wonder local newspapers are in trouble, with the way that the Seattle Times does business. I've been a subscriber for over 40 years - that's right, 40 years - and a few months ago changed to a digital only subscription. With the print subscription, you paid every 3 three months. What I was not told was that with the digital subscription you needed to be on auto pay for a monthly payment. As a result, when my three month payment had been used up, my account was cancelled. No email or other notice that the funds needed to be put on auto pay, just an immediate cancellation of my subscript”

— Tom99 · ★☆☆☆☆

“This is one of those scammy companies that puts up many obstacles for customers wishing to cancel a subscription. Firstly, they pretend it is 1979 still and one must call. That should be enough to prevent anyone from subscribing.”

— Nico Ripley · ★☆☆☆☆

“The paper is good, imo, but I have been trying for 1.5 years to cancel the physical paper delivery on Sundays. I have called 7 times now and still get the paper. Why is this so hard? I read online and don't want the waste of a printed paper. Seattle Times, do better.”

— Angela Curran · ★★☆☆☆

“Interested in supporting our local paper although we shouldn't print as much. Sign up and was told no obligation! Got some swag for it, only did this as my 5 yo like the comic and wanted him to read more. Call to cancel and told I signed a contract which the rep explicitly told us no obligation and the document I signed had no contractual obligations. They charged us for the swag and charge us for one more Sunday cycle! This is not ethical business practice and will contribute to their decline!”

— BK Yowsers · ★☆☆☆☆

“A simple cancel request call leads into a major annoyance. The rep does not want to hear a simple request.”

— Navid Veiseh · ★☆☆☆☆

“I enjoyed the paper but when trying to cancel, the disrespectful representative would not cancel my subscription. I had to file a complaint with my credit card. If you’re not going to stop the subscription you’ll be OK. Otherwise it’s a huge hassle. I won’t re-subscribe.”

— John Terrill · ★☆☆☆☆

“Customer service is essentially non-existent. Forget trying to reach them on the phone, or, email. Sometime ago, I in the spirit of supporting a local independent news paper subscribed for online access, it was a disaster! Kept getting the news links, but as soon as I got the article, a page demanding I subscribe popped up! Went to their web page, same thing! The strange thing is that when I went and clicked "My Account" it showed me logged on! Eventually I have to go to their office and cancel my subscription. I think if an organization is operating as poorly they are, maybe its time”

— Fred A · ★☆☆☆☆

“I signed up for The Seattle Times in December of 2016 at the Nutcracker. Since I live in North Bend, the salesperson wasn't certain if they would deliver to me. After a couple of months of not receiving a paper and seeing no charges on my credit card statement, I assumed that they couldn't deliver (my mistake). Fast forward to September of 2018 and I couldn't believe that I saw a Seattle Times $20 deduction from my checking account. After some quick sleuthing, I found that they charged me for 20 months and never delivered a single paper ($400). I have had numerous calls with the CS department ”

— McKees Kortekaas · ★☆☆☆☆

“DO NOT SUBSCRIBE. The pay wall is bad- the fact that I have tried FOUR times to unsubscribe and yet I keep getting billed is close to being a scam. I'm extremely disappointed. The reporting is alright but the tactics used to keep people paying for news they no longer want is abysmal. I don't recommend this news source at all- not if the Seattle Times keeps trapping people in subscriptions.”

— S R · ★☆☆☆☆ · 2019-7-19

“I've been reading the Seattle Times for over 20+ years and I always enjoy reading your paper. Recently I subscribed to your digital subscription and I am so pleased with it. I get access from my phone, computer and it is so convenient to use. Thank you Seattle Times for being a local paper for the Seattle area and I continue to look forward to continued quality content. #localguides”

— Marvin Titterude · ★★★★★