Lumeris & Google Cloud: Closing the Primary Care Gap
- Healthcare technology firm Lumeris and Google Cloud are collaborating to improve access to primary care using artificial intelligence.
- Lumeris estimates that annual demand for care in the U.S.
- Founded in 2012, Lumeris specializes in value-based care change, partnering with physician practices and health systems to improve care quality and reduce costs.
Lumeris and Google Cloud join forces to revolutionize primary care access with an innovative, AI-driven solution, addressing the critical shortage of available care hours. The partnership will leverage Google Cloud’s technology to build Lumeris’ Tom platform, a Primary Care as a Service solution designed to autonomously execute tasks and expand clinical capacity. The goal is to bridge the considerable gap between the demand for care and its availability across the U.S., where the current demand soars above 2.5 billion hours annually. Lumeris, known for its impactful value-based care strategies, and Google Cloud are creating a scalable platform focused on nationwide impact, enhanced patient experiences, and actionable intelligence, as reported by News Directory 3. Through this collaboration, doctors and nurses will gain valuable AI support for improved patient care. Discover what’s next.
Lumeris, Google Cloud Partner on AI-Driven Primary Care Access
Updated June 13, 2025
Healthcare technology firm Lumeris and Google Cloud are collaborating to improve access to primary care using artificial intelligence. The partnership will focus on building Lumeris’ Tom platform on Google Cloud infrastructure, aiming to bridge a gap between the demand for and availability of primary care.
Lumeris estimates that annual demand for care in the U.S. exceeds 2.5 billion hours, while less than 500 million hours are currently available. The collaboration seeks to address this shortage through scalable, AI-driven solutions.
Founded in 2012, Lumeris specializes in value-based care change, partnering with physician practices and health systems to improve care quality and reduce costs. Their AI-powered platform, Tom, supports various populations, including Medicare Advantage, Conventional Medicare, Medicaid, and commercial plans. Lumeris’ Medicare advantage plan, Essence Healthcare, has consistently received high ratings from the Centers for Medicare and Medicaid Services (CMS).
Tom,described as an AI-powered Primary Care as a Service solution,is designed to function as an bright care team member,autonomously executing tasks to expand clinical capacity and improve care accessibility.
The partnership between Google Cloud and Lumeris is structured around five core areas:
- Scalability for nationwide impact
- enhanced clinical and patient experience
- Actionable intelligence from fragmented data
- Healthcare-native conversational AI
- Shared ethics in responsible AI deployment
Thomas Kurian, CEO of Google Cloud, said that AI is transforming healthcare and expanding access to more people. he added that combining Google Cloud’s AI capabilities with Lumeris’ primary care insight can provide doctors and nurses with the AI support and insights they need to help improve care for their patients.
What’s next
Lumeris plans to continue working with Google Cloud and other partners to enhance Tom’s capabilities,ensuring it delivers advanced Primary Care as a Service.