Macy’s CEO Reads Customer Notes for Turnaround

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Macy’s Performance: Despite store closures, Macy’s, Bloomingdale’s, and Bluemercury all experienced growth in comparable sales during the second quarter. This means sales increased in stores that have been open for a year or more. CEO Focus on customer Feedback: Several CEOs prioritize customer feedback:
Jeff Gennette (Macy’s): Actively listens too customer feedback to improve the buisness.
Tim Cook (Apple): Starts his day reading customer emails and notes.
Tony Xu (DoorDash): Receives hundreds of emails weekly with suggestions for betterment, though he jokes customers aren’t always impressed with the changes.
Feedback is Mixed: While CEOs seek feedback, it’s not always positive. Tony Xu acknowledges receiving criticism and suggestions for improvement.