australia’s competition ​watchdog has launched ⁤legal action‍ against Qantas, alleging the⁤ airline continued to sell tickets on thousands of ⁣flights‍ that had already been cancelled.

The Australian Competition and Consumer Commission (ACCC)⁤ filed a ​lawsuit in the federal court on Friday, accusing Qantas‍ of “misleading or deceptive conduct” and “false representations” between May ⁣2022 and July 2023.

The ACCC alleges Qantas continued to sell tickets on 8,000 flights that had already been cancelled, and ​did not inform customers⁢ of the‍ cancellations for ‌an average of 18 days.

“We allege that Qantas’s behaviour was unacceptable and ‌that⁢ it harmed consumers,” ACCC chair Gina⁣ Cass-Gottlieb said in ⁣a statement. ​”Consumers who ⁤were⁣ told they had a confirmed flight booking were,⁢ in ⁢fact, left without a flight.”

The watchdog claims Qantas⁣ made⁢ false representations to customers⁢ that ‌it had‌ not⁤ yet made⁣ a decision to ⁣cancel ⁤the flights,⁢ when in reality it‍ had already done so.

The ACCC ⁣is seeking penalties, compensation for affected consumers, and⁢ a compliance program order.

Qantas said it ‌was reviewing the⁢ ACCC’s claims and ⁤would “fully ⁤cooperate” wiht‌ the court ⁣proceedings.

“Qantas‌ sincerely apologises for ⁢the ‌frustration and inconvenience experienced by customers during this period,” a spokesperson said.

“The ⁣ACCC acknowledges ‌that Qantas⁤ took steps to address the issues as they emerged,⁢ including improving its⁤ cancellation management ​processes.”

the airline has been ⁤under intense ⁢scrutiny in recent months over its performance,​ including long wait times for customers trying to reach its call centres and a high number of flight ⁢cancellations and delays.

In December, Qantas chief​ executive Alan Joyce ‍stepped down two ‍months earlier than planned, amid mounting pressure from shareholders and the public.