NatWest: Dr. Maja Pantic Named First AI Official
NatWest just appointed Dr. Maja Pantic as its inaugural Chief AI Research Officer, marking a significant step in the bank’s AI strategy. Pantic, formerly of Meta London, will spearhead the advancement of artificial intelligence applications, with a focus on multimodal AI adn battling deepfakes and generative AI threats. This move underscores NatWest’s commitment to enhancing customer experience and streamlining operations through innovative AI tools. CIO Scott Marcar highlights how AI is already simplifying services and building trust. The bank’s prior collaborations, including an internal GenAI platform, and prosperous virtual assistant tools like Cora+ and AskArchie+ demonstrate this commitment. For more insights, check News Directory 3. Discover what’s next as NatWest continues to expand its AI capabilities.
NatWest Appoints Maja Pantic as Chief AI Research Officer
NatWest, a major UK bank, has appointed Dr. Maja Pantic as its first Chief AI Research Officer.Pantic, a professor at Imperial college London, previously held research director positions at Samsung AI Research Center in Cambridge and Meta London.
Pantic’s new role at NatWest will focus on developing artificial intelligence use cases, notably in multimodal AI. Her expertise will be used to combat deepfake threats and those involving generative AI (GenAI). The bank plans a progressive rollout of AI to simplify operations and improve productivity through new tools.
Scott Marcar, NatWest Group’s CIO, said AI is already helping NatWest simplify its services. he believes AI can transform customer experiences and build trust. marcar added that Pantic’s skills will help the bank adapt to changing customer needs and complement the existing team.
The appointment of a chief AI research officer is the latest step in NatWest’s AI strategy. The bank previously collaborated with OpenAI and rolled out an internal GenAI platform to employees.NatWest reported success with its virtual assistant tools, cora+ and AskArchie+.
NatWest reported a 150% improvement in customer satisfaction with Cora+’s GenAI functionality. The tool also reduced the need for employee intervention.AskArchie+ saw similar benefits.
What’s next
NatWest plans to continue expanding its AI capabilities to further enhance customer service and streamline internal processes, solidifying its position in the financial sector.