Next-Gen Tech in Senior Care | Experts on Future of Aging
Tech, Personalized Support shape the Future of Senior Care
Updated June 7, 2025
Strategic partnerships and personalized support are key to the future of senior care, according to experts. Technology, access to nutrition, and human-centered design are also critical components in addressing the challenges faced by aging adults.
Dr. Ali Khan, chief medical officer for Medicare at Aetna, Dr. Marc Watkins, chief medical officer at Kroger Health, and Brian Urban, head of commercial strategy and population health at Best Buy Health, recently discussed these evolving approaches. Their conversation highlighted the importance of integrating technology with human interaction to create comprehensive support systems.
Khan emphasized the need for ecosystems that combine technology with a human touch,citing broadband infrastructure and virtual physical therapy with language support as examples. Watkins underscored the expanding role of pharmacists and retailers in providing accessible care through food scoring systems and telehealth options. Urban detailed how smart home devices, personal tech support, and artificial intelligence are enabling seniors to maintain independence while decreasing social isolation and hospital visits. These innovations contribute substantially to senior well-being and promote effective senior care.
“Building ecosystems that blend tech with human touch…is crucial,” said Dr. Khan.
the convergence of personalized nutrition and AI-powered care delivery represents a notable step toward a more connected and compassionate future for aging adults. These cross-industry leaders are actively working to implement these advancements.
What’s next
The panelists plan to continue exploring innovative ways to leverage technology and partnerships to improve the lives of seniors, focusing on personalized and accessible solutions.
