Pool Manufacturer Lawsuits & Victim Reports

#⁤ Boem Box: Swimming Pool Dreams Turn into⁢ Nightmares for Dozens of Customers

dozens of ⁢homeowners across France⁤ are facing financial and emotional distress after investing in swimming pools⁢ from Boem Box, a company⁤ that has seemingly vanished, leaving behind a wave of unfulfilled promises, substandard construction, and unanswered calls. What initially appeared as an affordable and innovative solution for ⁣backyard leisure has devolved into a legal and personal ordeal for many.## Rising Complaints and Unfinished Pools

The problems began⁣ to surface in late 2024 and early 2025, with customers ⁢reporting important delays, poor workmanship, and a complete lack of communication from Boem Box. Lotoise, a customer⁢ who signed a ⁢contract in September 2024 for a swimming pool installation, exemplifies the widespread ⁤issues. “Delivery was scheduled for May 2025. At the ‍start of the year, I got in touch with⁢ the company and it was radio silence untill April‍ 10. I received an email that‍ assured me that my swimming pool was on schedule. Then, on May 12, I‍ was sent a sheet to fill in for production. As then I have no news,” she recounts, lamenting the loss of a⁢ €14,000 deposit and an additional €6,000 spent on preparatory earthworks. “I spent almost €20,000 for nothing.”

The issues aren’t limited to delays. Several customers report significant defects in the pools that *were* installed, raising serious concerns about the quality of materials and construction practices.

## Defective Construction and Allegations of Fraud

Sylvain Pollo, living near the former Boem Box‍ location, experienced a ‍rapid decline in quality ⁣after an initially “impeccable” first year in 2022. “The second summer brought rust on the skimmers and in the⁤ technical room,” he explains. Attempts to contact the⁤ company proved futile.A subsequent expert assessment in March 2025 revealed “very many rust points,” “waterproofing concerns,” and a “lack of frost protection” on the walls. The assessment also highlighted a essential design flaw: “The discharge nozzles and the skimmers were mounted on the same side.” Pollo has filed a complaint for fraud, false advertising, and the unauthorized use of a photograph of his swimming ⁣pool. He alleges the containers used for the⁣ pools were not new, as advertised, but had been previously installed in Sarlat. ⁤He now faces thousands‍ of euros in repair costs.

Samuel Sulio, in the Serres-Castet region, has been grappling⁣ with a leaking window since March 2024. “From the first ⁢week, I had a leak in the glass,” he states. “it shot two months and a crack appeared. Since then, it has been⁢ unusable.” Having invested €21,000,‍ Sulio’s situation is especially concerning. An expert report from November 2024 detailed “roughly glued” window installation with “polymerization defects.”⁤ Sulio, with his lawyer, has filed a complaint against the manager, Jérémy Gauwain, for “false and use of false,” alleging a fraudulent decennial guarantee certificate.The insurance company confirmed the swimming pool ⁣activity was not insured by the former insured.## A Collective of Victims and⁢ a ‍Disappearing Manager

Recognizing the scale of the problem, affected customers have formed a collective to share information and pursue legal recourse. tho, contacting Jérémy Gauwain, the company’s⁣ manager, has proven nearly impractical. “He gave us false⁤ promises, gave us false information for months,” says a Dutch couple residing in ⁢Lot-et-Garonne, who ⁣ultimately decided against filing a ⁤complaint. Gauwain’s phone number reportedly became unreachable for extended periods and has since been reassigned.Beyond⁢ the financial losses, victims are experiencing significant emotional distress. “We⁢ were unable to sleep because of this,” the Dutch couple shared. Samuel Sulio echoes this sentiment, stating, “For more than a year, it is a real fight that I have been leading against the director of this company.” The collective hopes to identify and connect with ‍other victims to