Revel Bikes & Industry Nine Lifetime Wheel Warranty
Revel Bikes adn Industry Nine Forge Partnership to Uphold Lifetime Wheel Warranty
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October 14, 2025 – Revel Bikes has announced a strategic partnership with Industry Nine to fully honor it’s lifetime warranty on wheels, resolving concerns stemming from a previous supplier’s inability to meet warranty obligations. This collaboration ensures Revel customers continue to receive the support promised with their purchases.
A Commitment to Customers
The core of this partnership is a renewed commitment to Revel’s customers. Rather than allowing the warranty to become a point of contention, Revel proactively sought a solution. according to the company,all outstanding wheel warranty claims will now be processed through Industry Nine,a well-respected and financially stable wheel manufacturer known for its high-quality products and customer service.
Industry Nine’s Role and Capabilities
Industry Nine, based in Asheville, North Carolina, will handle all aspects of the warranty fulfillment, including repairs and replacements. This includes addressing claims that were previously stalled due to the prior manufacturer’s difficulties.industry Nine’s established infrastructure and dedicated warranty team provide a robust system for handling these requests efficiently.
“We are incredibly excited to partner with Industry Nine to fully support our lifetime wheel warranty. This collaboration allows us to honor our commitment to our customers and provide them with the peace of mind they deserve.”
what This Means for Revel Owners
Revel bike owners with existing wheel warranty claims are encouraged to contact Revel Bikes directly to initiate the process. The company has streamlined the procedure to ensure a smooth transition to Industry Nine. This partnership effectively removes the uncertainty surrounding the warranty and restores confidence in Revel’s long-term support for its products.
The move demonstrates a willingness by Revel to take responsibility for its warranty promises, even when faced with external challenges. It also highlights the importance of selecting reliable partners within the supply chain to ensure consistent quality and customer satisfaction. This proactive approach is likely to strengthen Revel’s brand reputation and foster greater loyalty among its customer base.
| Issue | Resolution |
|---|---|
| Previous wheel manufacturer unable to fulfill warranty obligations. | Partnership with Industry Nine to handle all warranty claims. |
| Customer frustration and delays with warranty processing. | Streamlined process and dedicated support from Industry Nine. |
| uncertainty surrounding the future of the lifetime wheel warranty. | Full restoration of the warranty and commitment to customer satisfaction. |
This partnership is a testament to Revel’s dedication to its customers and a smart move to solidify its position in the competitive mountain bike market.