Ryanair Among Most Complained About Firms in 2025 – CCPC
- Ryanair was the most complained about company in 2025 according to the latest consumer helpline report from the Competition and Consumer Protection Commission (CCPC).
- The report identifies Ryanair, Rathwood, and Currys as the three most complained about companies of the year.
- The volume of complaints against Rathwood showed a significant increase from 2024, when the company recorded only 24 complaints.
Ryanair was the most complained about company in 2025 according to the latest consumer helpline report from the Competition and Consumer Protection Commission (CCPC). The Irish airline recorded 593 complaints over the course of the year, placing it at the top of the list of firms cited by consumers.
The report identifies Ryanair, Rathwood, and Currys as the three most complained about companies of the year. Rathwood, a Carlow-based seller of garden and outdoor furniture, followed Ryanair with 565 complaints. UK electrical retailer Currys recorded 445 complaints.
Analysis of Complaint Trends
The volume of complaints against Rathwood showed a significant increase from 2024, when the company recorded only 24 complaints. The firm previously acknowledged experiencing slow response times for refunds and delays in order deliveries.
we lost our main supplier of uniquely designed garden furniture and have since rebuilt our supply chain, creating a stronger and more reliable system for the future
Rathwood spokesperson via RTÉ News
In response to the findings, a Rathwood spokesperson told RTÉ News that the company acknowledges it fell short
and is fully committed
to restoring trust. The company stated it provided over 9,000 financial vouchers and complimentary tickets, including for its santa train event, as a gesture of appreciation.
Both Ryanair and Currys were also listed among the top ten most complained about companies in the CCPC’s previous 2024 consumer helpline report.
Sector-Wide Consumer Issues
The 2025 research indicates a broad increase in consumer dissatisfaction across specific categories. The number of consumers contacting the CCPC regarding online purchases rose by 14% since 2024, totaling 9,802 reports. Complaints regarding home building or improvements increased by 12% since 2024, with 2,838 complaints recorded.
Data from the first half of 2025 provided further context on the nature of these grievances. During that period, 20,526 people contacted the CCPC. Vehicles and transport led as the most complained about sector, with an average spend of €18,716 on the products or services in question. Home building and improvements followed with an average spend of €13,443.
The overall average amount of money at stake across all complaints in the first half of 2025 was put at more than €6,000, with a reported total value of €56 million for the goods and services involved.
Corporate Performance in Early 2025
In the first six months of 2025, Ryanair again topped the contact chart with 319 complaints. The primary concerns centered on flight cancellations, delays, and difficulties in obtaining refunds. Consumers expressed frustration with the perceived inadequacy of customer service and communication regarding disruptions.
Other companies that recorded high volumes of complaints in the first half of 2025 included:
- Eir: 241 complaints, primarily involving billing disputes, contract issues, and the quality of mobile and broadband services.
- Sky: 219 complaints, largely stemming from installation problems and unexpected price increases for internet and television packages.
- Other top 10 firms: Currys, Harvey Norman, Aer Lingus, Vodafone, Lidl, Ticketmaster, DID Electrical, and Love Holidays.
Ticketmaster saw an improvement in its ranking during the first half of 2025, recording 117 complaints. This followed a period in 2024 where the company recorded over 600 complaints, largely driven by anger over the dynamic ticket pricing model used for Oasis concerts at Croke Park in September 2024.