Air Transport and⁤ Airport Service Providers Classification Index‍ Released

By Doa‌ Samir

The General Authority ​of Civil Aviation​ has released a‍ classification ​index for air transport and airport⁢ service providers based on complaints submitted by‍ passengers in August 2024.

Airline Complaints

The authority reported that the number of⁣ passenger complaints against air carriers ‍was 1,505. Saudi Airlines had ⁢the least number of complaints among airline companies, with 13 complaints per 100,000 passengers, and a 100% on-time⁤ complaint handling‍ rate.

Flydale​ ranked third with 17 complaints per ​100,000 passengers and a 100% on-time complaint handling⁣ rate. The most frequent complaint category for the month of August was baggage service,‍ followed ⁤by flights, then tickets.

Airport Complaints

Riyadh’s King Khalid International Airport was the lowest airport in terms of complaints​ submitted to‍ the authority, at a rate of 0.1%‍ per 100,000 passengers. The ⁤airport had‍ a 100% on-time complaint ⁢handling rate.

Ava Airport received the lowest number of complaints among international airports with less than 6 million passengers⁣ annually, at a rate of 0.4% per ⁣100,000 passengers, with two complaints,⁤ and a 100% on-time‍ complaint handling​ rate.

Bisha Airport was the lowest airport in ‌terms of complaints submitted to authorities among domestic airports, at 3% per 100,000 passengers, with one complaint,⁢ and a 100% on-time complaint handling rate.

Classification ⁤Index Highlights

• Saudi Airlines had the least number of complaints among airline companies.
• Riyadh’s King ​Khalid International Airport was​ the lowest airport ⁢in ⁤terms of complaints ⁢submitted to the authority.
• Ava Airport‍ received the‌ lowest number of​ complaints⁣ among international airports with less than 6 ⁢million passengers annually.
• Bisha Airport was⁤ the lowest airport in terms of complaints submitted⁣ to ⁢authorities among domestic airports.