STB Revokes Travel Agency License
- The Singapore tourism Board (STB) has revoked the travel agency license of Zayn Travels Pte Ltd, effective immediately. This action follows numerous complaints from customers regarding the company's...
- Zayn Travels Pte Ltd previously offered a variety of travel services, including packaged tours to destinations like Taipei, Yunnan, and Europe.
- The exact nature and number of complaints leading to the revocation haven't been publicly detailed,but the STB stated it takes a "serious view against errant travel agents" and...
Zayn Travels Pte Ltd: Licence Revoked After Customer Complaints
Table of Contents
Published September 4, 2025, at 23:53 SGT
Overview
The Singapore tourism Board (STB) has revoked the travel agency license of Zayn Travels Pte Ltd, effective immediately. This action follows numerous complaints from customers regarding the company’s failure to fulfill travel arrangements. The STB initially withheld the revocation pending an appeal filed by Zayn Travels in June 2025, but that appeal was ultimately unsuccessful.
details of the Case
Zayn Travels Pte Ltd previously offered a variety of travel services, including packaged tours to destinations like Taipei, Yunnan, and Europe. The company also facilitated bookings for flights, hotels, car rentals, cruises, sightseeing tours, travel insurance, and visa applications. However, the STB received a significant number of complaints indicating the company was not delivering on these services.
The exact nature and number of complaints leading to the revocation haven’t been publicly detailed,but the STB stated it takes a “serious view against errant travel agents” and will “not hesitate to take necessary actions to protect the reputation of Singapore’s travel industry.”
Importance of Using Licensed Travel Agents
The STB emphasizes the importance of booking travel through licensed agents. Licensed travel agents are subject to regulatory oversight and are required to adhere to certain standards of conduct. This provides a level of protection for consumers in case of disputes or unforeseen circumstances.
Booking with unlicensed agents carries significant risk, as consumers may have limited recourse if something goes wrong. The Travel Related Users’ System (TRUST) website maintained by the STB is the official source for verifying the licensing status of travel agencies in Singapore.
How to Verify a Travel Agent’s License
Consumers can easily verify a travel agent’s license using the TRUST website.The website allows users to search for travel agencies by name and provides information on their licensing status, including any disciplinary actions taken against them.
Here’s a step-by-step guide:
- Visit the TRUST website.
- Use the search function to enter the name of the travel agency.
- Review the search results to confirm the agency’s licensing status.