Sunrise Faces Technical Outage Since Monday
- Sunrise is managing a technical failure that has limited the availability of its customer service operations since Monday, April 13, 2026.
- The telecommunications provider confirmed that the issue is specifically impacting its support channels.
- Sunrise clarified that the technical issue has not affected the core functionality of its network.
Sunrise is managing a technical failure that has limited the availability of its customer service operations since Monday, April 13, 2026.
The telecommunications provider confirmed that the issue is specifically impacting its support channels. While customer service is only available to a limited extent, the company stated that specialists are working intensively on a solution
.
Service Impact and Availability
Sunrise clarified that the technical issue has not affected the core functionality of its network. The following services remain fully operational:
- Mobile communication, including voice calls and mobile internet
- Fixed-line internet
- Fixed-line telephony
- Television services
To mitigate the impact of the limited customer service availability, the company has directed users to the My Sunrise
platform. Through this portal, customers can perform a live diagnosis of their connections and access customized solutions for technical problems.
The company also maintains a regional event map for the mobile network, allowing users to check for specific maintenance work on antennas or other localized disruptions that are unrelated to the current customer service outage.