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Sustainability: A Duty of Care | [Your Brand/Site Name]
The NDIS and Consumer Directed Care models are reshaping Australia’s care landscape.Prioritizing sustainability is critical to meet escalating demand for services, especially with an 80% projected increase in disability service providers. Facing workforce shortages, the industry must evolve to deliver quality care to over 140,000 NDIS participants.The transition to CDC, serving over 400,000 participants, necessitates a focus on long-term growth strategies while maintaining the integrity of care.The sector, including private and for-profit entities, must collaborate on best practices to ensure robust quality management. News Directory 3 highlights the importance of balancing economic factors with the needs of those requiring care. Discover what’s next for this transformative sector.
Balancing Growth and Sustainability in NDIS and Consumer Directed Care
Updated May 30, 2025
Australia’s National Disability Insurance Scheme (NDIS) and Consumer Directed Care (CDC) in aged care are
experiencing significant growth, leading to increased demand for services. The NDIS alone is projected to
increase disability service providers by 80 percent.
The home and community care sector heavily relies on a skilled workforce to meet this rising consumer demand.
The NDIS is expected to create 90,000 new full-time jobs by 2020.
while the personal welfare services industry has historically adapted to change, the scale of the NDIS rollout
presents unique challenges in sustaining a growing and evolving workforce.
For years, advocates have championed flexible, person-centered care. The NDIS and CDC embody this vision, but
strains are emerging as the industry serves over 140,000 NDIS participants and transitions almost all aged and
home care services to CDC, with more than 400,000 additional participants expected.
The number of registered NDIS providers surged from 1,500 in july 2014 to over 10,000 by September 2017,
including more private and for-profit entities.
Some worry that for-profit companies may prioritize profits over quality of care. These companies have a
responsibility to shareholders, but a focus on long-term growth necessitates customer service and lasting
business practices. Robust quality management and governance are essential to ensure quality of care.
With over 450,000 customers and a projected $22 billion annual expenditure, sustainability is vital for
delivering flexible services. Many long-term disability providers have invested in adapting their business
models for sustainable service delivery.
The industry must collaborate and learn from each other to establish best practices in care for people with
disabilities and the aging.
What’s next
The future of NDIS and CDC hinges on the industry’s ability to balance the demand for flexible, individual
care with sustainable business practices. Collaboration, robust quality management, and a focus on long-term
growth will be essential to ensure the delivery of high-quality services to all participants.