The Topeka & Shawnee County Public Library is expanding its commitment to digital inclusion by offering free, one-on-one technology assistance to patrons. The program, dubbed “Computer and Gadget Help,” aims to bridge the digital divide by providing personalized support for a wide range of tech-related challenges.
The initiative, highlighted in a recent segment on FOX 43 AM Live, recognizes that navigating the modern technological landscape can be daunting, even for those with some existing familiarity. Meg Porteous of the Topeka & Shawnee County Public Library explained that the service is designed to cater to all skill levels, from individuals completely new to computers and smartphones to those simply needing help with specific tasks.
Addressing Common Tech Hurdles
The library’s “Computer and Gadget Help” program isn’t limited to a single type of assistance. According to the library’s website, drop-in sessions are available to help users with a variety of issues. These include setting up new devices – a common pain point for many – resetting passwords, and navigating the often-complex process of filling out online forms and applications. The service extends to troubleshooting software issues and learning how to effectively use new devices and applications.
This broad scope is intentional. The library acknowledges that technology-related difficulties aren’t confined to specific platforms or tasks. The program’s description emphasizes a collaborative approach: We may not have all the answers, but we’ll figure it out together.
This suggests a willingness to tackle a diverse range of problems, even those outside the immediate expertise of the library staff, by leveraging available resources and a problem-solving mindset.
A Drop-In Resource for Digital Literacy
A key feature of the program is its accessibility. The library operates on a drop-in basis, meaning no appointment is necessary. This removes a significant barrier to entry for many potential users who may be hesitant to commit to a scheduled appointment or unsure of the time commitment required. The sessions are held in the Digital Arts Studio on the second floor of the Topeka and Shawnee County Public Library.
The library’s commitment to digital literacy extends beyond this one-on-one help desk. The library also offers a range of computer classes designed to build foundational skills. These classes cover topics such as basic computer navigation, using Windows 10, internet fundamentals, and email basics. The availability of both structured classes and individualized support provides a comprehensive approach to digital empowerment.
The Importance of Public Library Tech Support
The Topeka & Shawnee County Public Library’s initiative reflects a growing trend among public libraries to position themselves as vital hubs for digital literacy. As technology becomes increasingly integrated into all aspects of life – from healthcare and finance to education and employment – access to digital skills is no longer a luxury but a necessity. Libraries are uniquely positioned to provide this access, particularly for individuals who may lack the resources or opportunities to acquire these skills elsewhere.
The library’s program specifically addresses the challenges faced by those who are brand new to computers, tablets, and smart phones
as well as those who need help navigating technology: resetting passwords, filling out online forms and applications, setting up new devices, etc.
This dual focus acknowledges that digital literacy isn’t a one-size-fits-all concept. Some individuals require fundamental instruction, while others simply need assistance with specific tasks or troubleshooting issues.
Beyond Basic Skills: Navigating a Complex Digital World
While the program focuses on practical skills like password resets and device setup, its broader impact lies in empowering individuals to participate more fully in the digital world. The ability to confidently navigate online forms, access information, and communicate digitally is essential for accessing essential services, pursuing educational opportunities, and engaging in civic life.
The library’s offerings, including the Computer and Gadget Help sessions and the computer classes, are available to adults. The library provides handouts and online resources to supplement the in-person instruction, allowing users to continue learning and reinforcing their skills after the sessions have ended. The availability of online classes, such as Getting Started on a Computer
and Intro to Email
, further expands access to digital literacy resources.
The program, initially highlighted on , and continuing into , demonstrates a sustained commitment to addressing the evolving digital needs of the Topeka community. By providing free, accessible, and personalized technology support, the Topeka & Shawnee County Public Library is playing a crucial role in fostering digital inclusion and empowering residents to thrive in the 21st century.
